Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jeffery Steverson

Jeffery Steverson

Tacoma,WA

Summary

Smooth and professional Executive Administrative Assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.


Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

16
16
years of professional experience

Work History

Executive Administrative Assistant

JDS Janitorial
Tacoma, WA
07.2022 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Scheduled appointments and handled calenders for senior leadership.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Organized and coordinated conferences and monthly meetings.

Retail Store Manager

T-Mobile, New T-Mobile
Lynnwood, WA
03.2019 - 07.2022
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Streamlined processing of defective and clearance items to increase productivity by 35%

Assistant Store Manager

Sprint
Lynnwood, WA
01.2017 - 03.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas every month to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Analyzed and interpreted store trends to facilitate planning.

Claims Specialist

State Farm
Tacoma, WA
07.2016 - 09.2018
  • Followed up with customers on unresolved issues.
  • Conducted full claim investigations and reported updates and legal actions.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Addressed average of 100 customer inquiries and complaints each week.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Communicated verification and authorization status updates with Medical department to facilitate decision-making for patient admissions and insurance coverage.

Supervisor

Sprint
Tukwila, WA
01.2017 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.

Assistant General Manager

Best Buy
Tacoma, WA
08.2014 - 06.2016
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.

Manager

Best Buy
Tacoma, WA
04.2013 - 03.2015
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sales Representative

Best Buy
Tacoma, WA
04.2008 - 02.2010
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Asset Protection Manager

Target
Lakewood, WA
06.2006 - 05.2008
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented Target in court proceedings and investigations.
  • Reduced shrink by 20% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reviewed tracking system information to uncover and successfully pursue over $1000 in overcharged fraud claims.

Education

Associate of Applied Science - Liberal Arts And General Studies

Full Sail University
Winter Park, FL
06.2017

High School Diploma -

Washington High School
Tacoma, WA
06.2006

Skills

  • Human Resources Oversight
  • Administrative Management
  • Priority Management
  • Administration and Reporting
  • Data and Trend Forecasting
  • Sales Strategies Implementation
  • Customer Inquiries
  • Marketing Strategy Development
  • Team Recruiting and Hiring
  • Reports and Financial Statements
  • Document Filing and Retrieval
  • Bookkeeping and Basic Accounting
  • Policy Development and Enforcement
  • Team Recruiting and Onboarding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung

Timeline

Executive Administrative Assistant

JDS Janitorial
07.2022 - Current

Retail Store Manager

T-Mobile, New T-Mobile
03.2019 - 07.2022

Assistant Store Manager

Sprint
01.2017 - 03.2019

Supervisor

Sprint
01.2017 - 08.2017

Claims Specialist

State Farm
07.2016 - 09.2018

Assistant General Manager

Best Buy
08.2014 - 06.2016

Manager

Best Buy
04.2013 - 03.2015

Sales Representative

Best Buy
04.2008 - 02.2010

Asset Protection Manager

Target
06.2006 - 05.2008

Associate of Applied Science - Liberal Arts And General Studies

Full Sail University

High School Diploma -

Washington High School
Jeffery Steverson