Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
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Jeffery Sutton

Jeffery Sutton

Pittsburgh

Summary

Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Knowledgeable and dedicated customer service professional with extensive experience in the healthcare, banking, and insurance industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Manager

Hark's Place
06.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Associate Account Executive

Automatic Data Processing, Inc, ADP
03.2015 - 03.2016
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

Trade Support Analyst

Bank Of New York Mellon Corp
09.2013 - 03.2015
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

Senior Customer Service Representative

Aetna
07.2008 - 07.2011
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Education

Bachelor of Science - Business Administration

Robert Morris University
Coraopolis, PA

Skills

  • Team Leadership
  • Verbal and Written Communication
  • Customer Relationship Management
  • Sales and Marketing
  • Lead Generation
  • Articulate Communication
  • Personalization Expertise
  • Customer Complaint Management
  • Inbound and Outbound Calling
  • Database Maintenance

Additional Information

References Available Upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager

Hark's Place
06.2016 - Current

Associate Account Executive

Automatic Data Processing, Inc, ADP
03.2015 - 03.2016

Trade Support Analyst

Bank Of New York Mellon Corp
09.2013 - 03.2015

Senior Customer Service Representative

Aetna
07.2008 - 07.2011

Bachelor of Science - Business Administration

Robert Morris University
Jeffery Sutton