Jeffery Thiel

• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
• Developed strong relationships with all other departments within the dealership.
• Checking in motorcycles, up-selling service, maintenance and ad-on products.
• Creating service work orders, assigning them to service technicians and following through to make sure that the work is being completed per the customers expectations.
• Perform telephone call backs assuring customer satisfaction.
• Creating all warranty claims on new motorcycles, ESP on used motorcycles, getting them approved, getting the work done and following through to make sure the the company gets paid for these claims.
• Communicate and work with insurance companies and adjusters to get the repairs approved and paid on wrecked motorcycle claims.
• Suggest to the customer that they take a test ride on a new or used motorcycle and then introduce them to a sales associate.

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• Reduced machine downtime by conducting regular inspections and identifying potential issues.
• Working together with all team members to reach goals and produce a superior product.
• Performed routine preventive maintenance activities and retained copy of equipment programs as backups.
• Performed welding tasks as needed for equipment repair or fabrication projects, adhering to strict safety guidelines.
• Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
• Maintained accurate documentation of machine service histories, facilitating better decision-making for future repairs or replacements.
• Coaching and instructing new employees during their training process.
• Attended continuing education courses and daily and weekly staff meetings.