Jeffery Thomas
Auburn,PA
Summary
Employee Development Specialist with 31 years of extensive expertise in program management and curriculum development specializing in healthcare and social services sector. Demonstrates a strong ability to optimize onboarding processes and spearheading training initiative for large scale training initiatives, enhancing compliance and performance. Passionate about fostering continuous learning environment and leveraging data-driven insights to advance employee competencies and service quality.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Employee Development Specialist
Apis Management Services
10.2016 - Current
- Spearheaded training for900+ staff in CPR, PA Office of Developmental Program (ODP) Medication Administration training, and Crisis Prevention, ensuring compliance
- Optimized onboarding processes to align with PA Office of Developmental Program standards, accelerating new hire integration and boosting overall team performance
- Developed customer service curriculum, boosting staff skills and service quality across counties
- Analyzed service gaps and developed targeted customer service curriculum, significantly boosting staff competencies across multiple counties
- Cultivated a continuous learning environment, introducing targeted training initiatives based on PA6400 Regulations
Behavior Specialist
Person Direct Clinical Services
12.2015 - 12.2019
- December 2015-October 2016 and April 2019-December 2019
- Meticulously collected and organized data on care strategies
- Authored detailed Behavioral Support Plans, ensuring adherence to restrictive guidelines
- Trained staff on care plans, ensuring consistent strategical implementation
- Implemented tracking systems, increasing efficiency and revenue
- Coordinated with multidisciplinary teams to assess client needs and develop comprehensive care plans
- Fostered supportive team environment
- Optimized care plans through comprehensive client evaluations, resulting in measurable improvements in outcomes and client satisfaction
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.
Training Coordinator, Onboarding and Behavior Specialist
The Redco Group
01.2015 - 09.2015
- Conducted compliance training, boosting staff adherence to PA6400 regulations
- Interviewed and recommended staff, enhancing onboarding success
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Developed behavioral plans, improving client independence and outcomes
- Facilitated debriefings, refining intervention strategies for complex needs
- Analyzed patterns to craft tailored plans, improving client autonomy
Behavior Specialist
Raystown Developmental Service
01.2013 - 01.2015
- Developed new program and behavior plans, enhancing support for clients
- Analyzed crisis behaviors, implementing effective interventions
- Consulted and trained staff, improving care delivery skills
- Designed behavior support plans, achieving measurable improvements
- Formulated interventions, managing maladaptive events efficiently
- Developed and implemented behavior support plans, analyzing crisis situations to formulate effective interventions for managing maladaptive events
- Provided expert consultation and developed comprehensive training curricula, equipping Direct Care Associates with essential skills and knowledge
Director of Education
Fulton County Medical Center
07.2005 - 02.2012
- Spearheaded innovative education programs for400+ staff, elevating healthcare training quality and fostering a culture of continuous learning and excellence
- Supervised14 trainers, boosting clinical training effectiveness
- Strategically managed $500,000 in grants, allocating resources to maximize educational impact and drive substantial improvements in healthcare delivery
- Developed leadership and customer service training, improving staff skills
- Coordinated facility education planning, ensuring seamless staff transition
- Fostered professional growth through tuition reimbursement, recognition initiatives, and clinical ladders, cultivating a motivated and skilled workforce
- Orchestrated facility-wide education planning, ensuring seamless staff transitions and measurably enhancing operational efficiency across departments
- Partnered with Penn State University to establish cutting-edge healthcare education standards, significantly improving patient care outcomes and staff competency
Director of Quality Assurance
Fulton County Medical Center
07.2005 - 04.2008
- Led quality assurance initiatives, implementing rigorous standards that enhanced patient care outcomes and operational efficiency at Fulton County Medical Centre
- Pioneered data-driven quality improvement strategies, resulting in measurable enhancements to healthcare delivery and patient satisfaction scores
- Streamlined quality control processes, significantly reducing errors and improving compliance with regulatory standards across all departments
- Fostered interdepartmental cooperation to develop and implement comprehensive quality assurance protocols, elevating overall healthcare standards
- Spearheaded long-term quality initiatives, anticipating future healthcare challenges and positioning the organization as a leader in patient-centered care
Extended Care Social Worker
Fulton County Medical Center
09.2000 - 07.2005
- Led comprehensive care coordination for57 residents, overseeing admissions, discharges, and resource allocation
- Championed personalized care plans, elevating quality of life standards
- Fostered strong relationships with healthcare providers, families, and community organizations
- Facilitated smooth transitions for residents between care settings
- Meticulously maintained resident records, ensuring compliance with healthcare regulations
- Conducted regular assessments to identify and address evolving care needs
Director of Social Services
Woodland Retirement Center
01.1998 - 01.2000
- Led comprehensive care management for128 residents, overseeing discharge planning and community resource coordination while supervising admissions process
- Cultivated a compassionate care environment, mentoring staff to deliver person-centered support and fostering strong relationships with residents' families
- Orchestrated multidisciplinary team efforts to ensure holistic care approach, integrating medical, social, and emotional support for residents
Medical Social Worker
JC Blair Memorial Hospital
01.1996 - 01.1998
- Collaborated with medical team to streamline discharge planning, enhancing patient care continuity and reducing readmission rates
- Analyzed patient needs and resources to develop comprehensive discharge plans, ensuring smooth transitions from hospital to home care
- Optimized discharge planning processes, significantly reducing readmission rates and improving patient outcomes across diverse care scenarios
Behavior Specialist
Skills of Central PA
01.1995 - 01.1996
- Implemented evidence-based behavioral interventions, analyzing client needs and adapting strategies for optimal outcomes
- Collaborated with multidisciplinary teams to enhance treatment efficacy
- Provided compassionate support to individuals with behavioral challenges, fostering a nurturing environment for growth and development
- Empowered clients to achieve personal goals
- Drove measurable behavioral improvements through targeted interventions and consistent progress monitoring
- Achieved notable success rates in client behavioral modifications
Program Specialist
Skills of Central PA
01.1993 - 01.1995
- Led counseling for mental health issues, crafted individual plans for diverse needs
- Supervised50 Intellectually Disabled employees, developed work plans enhancing vocational skills
- Implemented treatment plans, addressing psychological and behavioral challenges
- Authored comprehensive work strategies, improving rehabilitation outcomes
- Facilitated team collaboration, fostering supportive work environment
Drug and Alcohol Counselor
Mainstream Counseling
01.1993 - 01.1995
- Led the Student Assistance Program for multiple school districts, managed DWI offender groups, and provided individualized addictions counselling
- Conducted thorough assessments and developed tailored treatment plans, utilizing evidence-based practices to address complex substance abuse issues
Education
Bachelor of Science - Clinical and Experimental Psychology
Liberty University
Lynchburg, Virginia06.1993
Skills
- Virtual Learning Technology: Ring Central, Zoom and Microsoft Teams
- Learning Management Systems: HealthStream and Relias
- EHR: Setwork
- HRIS: ADP
- Microsoft Office Suite
- Curriculum design
- Training needs analysis
Certification
- Certified Trainer at American Red Cross
- Certified Trainer at Crisis Prevention Institute
- Medication Administration Trainer at Office of Developmental Programs
Affiliations
- Past Adjunct trainer for Huntingdon County Chamber of Commerce
- Past Adjunct trainer for PA CareerLink
- Past Facilitator and Chair of PA CareerLink: Professional Job Seekers Club
- Past Chair, Facilitator and Adjunct trainer for Huntingdon Healthcare Consortium
- Past Member of Southern Allegheny Workforce Investment Board
Timeline
Employee Development Specialist
Apis Management Services
10.2016 - Current
Behavior Specialist
Person Direct Clinical Services
12.2015 - 12.2019
Training Coordinator, Onboarding and Behavior Specialist
The Redco Group
01.2015 - 09.2015
Behavior Specialist
Raystown Developmental Service
01.2013 - 01.2015
Director of Quality Assurance
Fulton County Medical Center
07.2005 - 04.2008
Director of Education
Fulton County Medical Center
07.2005 - 02.2012
Extended Care Social Worker
Fulton County Medical Center
09.2000 - 07.2005
Director of Social Services
Woodland Retirement Center
01.1998 - 01.2000
Medical Social Worker
JC Blair Memorial Hospital
01.1996 - 01.1998
Behavior Specialist
Skills of Central PA
01.1995 - 01.1996
Program Specialist
Skills of Central PA
01.1993 - 01.1995
Drug and Alcohol Counselor
Mainstream Counseling
01.1993 - 01.1995
Bachelor of Science - Clinical and Experimental Psychology
Liberty University
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