JEFFERY THORMER

Assist customers with creating their beautiful art, diploma's, and family heirlooms.

Provide excellent customer service.

• Manage all day-to-day operations of a busy store which include managing, scheduling, and assigning specific duties to employees
• Handle all staffing initiatives such as hiring, training, and development of high potential teams
• Oversee all financial matters including the preparation of financial, profit and loss, and expense reports.
• Implemented and trained policies and procedures to team regarding loss prevention, breakage of goods, and health and safety
• Organized and led store meetings daily to establish personal and store goals while clearly communicating company objectives
• Administered all activities of a cross-functional team consisting of 22 department heads, 24 associates, and 2 assistant managers
• Trained store team on effective marketing and merchandising programs per company guidelines to achieve company sales goals
• Initiated employees’ recognition programs and cultivate a positive team and collaborative customer service culture by acknowledging and rewarding outstanding work performance
• Promoted to store manager position from Co-Manager on Feb 2018 based on exceptional performance and leadership expertise
• Increased customer service score and revenue above company expectations within 5 months of new position as a store manager
• Worked closely with assistant managers and department managers on basic ordering and sales trends to maintain excellent in stock.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Assisted the store manager in executing day-to-day store operations such as scheduling and prioritizing tasks and assigning duties.
• Provided assistance to manager in selecting, hiring and training of new and existing employees, according to store policies.
• Met and exceeded all personal and store sales goals while facilitating in tracking and communicating business results.
• Organized and led daily store meetings for all employees to discuss store sales, training, and performance issues, goals.
• Responsible for seasonal department transition standards, visual merchandising as well as clearance merchandise integrity.
• Focused on achievement of company goals through team building ideas as a group along with positive reinforcement.
• Worked one-on-one with department managers to build an engaged team through consistent training and motivation.
• Consistently scored in the high 90's for seasonal sets/transitions and clearance wall in integrity on monthly district manager audit.

• Recruited, trained, and developed store employees to provide excellent customer service and achieve all performance objectives.
• Directed and schedule assignments by utilizing labor management tools to achieve maximum productivity.
• Trained and applied effective marketing and merchandising programs to team to meet company expectation and sales goals.
• Controlled stores’ revenue such as cash handling, armored truck deliveries and deposit pickups, and deposit reconciliation.
• Maintained stores’ appearance both internally and externally according to company guideline standards through monthly audit.
• Communicated and implemented loss prevention and shrinkage control programs in line with company’s established guidelines.
• Increased sales by troubleshooting loss in profit areas and conducting effective training programs for associates to develop their sales techniques and ensure an elevated level of sales and service practice by all team members.
• Exercised servant leadership and team building skills while working in 11 different stores during the tenure with CVS and recognized by the company for taking over a store and turning it around to be profitable and corporate visit ready.
• Selected as a conversion trainer in 2009 for the Longs Drugs acquisition and got to go to Reno, NV to train Long Drugs store managers according to CVS policies, guidelines, and procedures.