Jeffery White
Operations Manager
Ponder,TX
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Customer Service Manager
Groovy Cuts For Kids
Mckinney, TX
08.2016 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, text message marketing and social media.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
RoseRock Cannabis
Thackerville, OK
06.2020 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Curated and segmented editorial content to increase engagement and channel growth.
Quality Assurance Specialist
Mayday Manufacturing
Denton, TX
03.2018 - 12.2019
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Operations Manager
Home Goods Central- Amazon Ecommerce Store
Ponder, TX
01.2017 - 03.2018
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Devised hiring and recruitment policies for 10-employee company.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Wrote standard operating procedures for department.
- Maintained complete documentation and records of all purchasing activities.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Education
Bachelor of Science - Church Leadership
North Central University
Minneapolis, MN 08.2020 - Current
Professional Certificate - Google IT Support
Coursera
12.2019 - 01.2020
Skills
Inter-department collaboration
Personnel training and development
Budgeting and reporting
Staff education and training
Staff Management
Microsoft Outlook, Word and Excel
Account management
SAP and ERP system knowledge
Adherence to high customer service standards
Exceptional telephone etiquette
Process improvement specialist
Administrative support
Shipping, receiving and warehousing
Cash Handling
Excellent time management skills
Training and mentoring
Customer-focused
Customer Relations
Technical Support
Effective problem solver
Purchasing and procurement
Timeline
Bachelor of Science - Church Leadership
North Central University
08.2020 - Current
Assistant Store Manager
RoseRock Cannabis
06.2020 - 07.2020
Professional Certificate - Google IT Support
Coursera
12.2019 - 01.2020
Quality Assurance Specialist
Mayday Manufacturing
03.2018 - 12.2019
Operations Manager
Home Goods Central- Amazon Ecommerce Store
01.2017 - 03.2018
Customer Service Manager
Groovy Cuts For Kids
08.2016 - Current