Jeffery White
Operations Manager
Ponder,TX
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Customer Service Manager
Groovy Cuts For Kids
Mckinney, TX
08.2016 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, text message marketing and social media.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
RoseRock Cannabis
Thackerville, OK
06.2020 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Curated and segmented editorial content to increase engagement and channel growth.
Quality Assurance Specialist
Mayday Manufacturing
Denton, TX
03.2018 - 12.2019
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Operations Manager
Home Goods Central- Amazon Ecommerce Store
Ponder, TX
01.2017 - 03.2018
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Devised hiring and recruitment policies for 10-employee company.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Wrote standard operating procedures for department.
- Maintained complete documentation and records of all purchasing activities.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Education
Bachelor of Science - Church Leadership
North Central University
Minneapolis, MN 08.2020 - Current
Professional Certificate - Google IT Support
Coursera
12.2019 - 01.2020
Skills
Inter-department collaboration
Timeline
Bachelor of Science - Church Leadership
North Central University
08.2020 - Current
Assistant Store Manager
RoseRock Cannabis
06.2020 - 07.2020
Professional Certificate - Google IT Support
Coursera
12.2019 - 01.2020
Quality Assurance Specialist
Mayday Manufacturing
03.2018 - 12.2019
Operations Manager
Home Goods Central- Amazon Ecommerce Store
01.2017 - 03.2018
Customer Service Manager
Groovy Cuts For Kids
08.2016 - Current
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