Jeffery Wilson

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Oversee warehouse management, ensuring organization and accuracy in inventory counts to maintain customer trust.

• Track inventory, analyze customer spending patterns, and develop call reports to identify sales opportunities and improve

relationships with customers.

• Work directly with customers to promote products, programs, and rebates that help increase sales and customer satisfaction.

• Maintain schedules, track payroll, and manage the store's expenses to meet budgetary goals.

• Ensure timely delivery of parts by managing dispatch operations, tracking drivers' routes, and ensuring adherence to service level

agreements (SLA).

• Train contractors on best practices for efficient delivery, customer interaction, and professional behavior while in uniform.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Protect Bank of America and our customers from fraud
• Complete inbound and outbound calls and take appropriate action based on specific transaction characteristics
• Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
• Utilize strategic tools, resources and procedures to diligently evaluate accounts and client situations that may require unique treatment and a specialized approach

• Accept & analyze returned item/items sent back by the customer
• Using a computer to answer a series of questions about the product and its packing
• Accommodate associates with any supplies that are needed
• Perform Audits on associates work to ensure all procedures are completed correctly
• Extend feedback/coaching to associates to establish their top performance

• Develop customer retention and knowledge of the product on the floor
• Maintain stock of inventory to help ensure revenue opportunities are always available
• Support co-workers with product knowledge and pricing