Years of professional experience
Jeffery Wiseman
Garden City,MI.
Summary
Results-oriented IT professional with proven leadership skills. More than 30 years’ experience as an IT Consultant with extensive knowledge of technical Support (Hardware and Software), telecommunications support. A Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients.
Overview
31
31
Work History
Senior Technical Consultant
Wise Technologies, LLC
10.1999 - Current
- Install and Maintain – Servers and Workstations in Data Centers and municipal and corporate environments. Windows 7, windows 10 and Windows 11
- Administration (Hardware and Software Troubleshooting), Active Directory, Router configuration, WiFi configuration, Cellular WAN, Office 365, Data Center Administration, Election Systems, IP Phone Systems, Internet of Things, Security Systems, remote systems (Zoom meetings and Remote Connectivity Support),SQL Databases Set Up and Maintain Scanners
- Recommended technology upgrades to improve client security.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Investigated system issues and implemented resolutions to reduce downtime.
- Researched and adopted new technologies to add value to existing offerings.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced and reconstructed computer systems to increase efficiency.
- Installed system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions using ticketing systems.
- Document Imaging, Web Site Development, Graphics Design, Video Editing, Webinar Management, Vending Machine Maintenance, Internet Marketing/Research, Application Programming, Hardware Support, Corporate training, and technical documentation.
- Recommended technology upgrades to improve client security
- Troubleshot systems comprised of security alarms and Internet connectivity
Matrix Imaging
08.1998 - 10.1999
- Senior Technical Consultant - Document Imaging, Recruit and Manager Technicians, Install and Maintain – windows NT/2000/2003 Server and windows 95/98/2000/XP Clients,
- SQL Databases Set Up and Maintain Scanners, WAN Installation, Web Site Development, Application Programming, Hardware Support,
- Corporate training and technical documentation.
- Recommended technology upgrades to improve client security.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
Computer System Administrator/Computer Systems Engineer – Corporate Technical Trainer
Brach Tech Data / SPX Corporation
05.1994 - 08.1998
- Recruit and Manager Technicians, Maintained 2 windows NT 4.0 file servers and 1 Unix (SPARC 20) file server and 1 MAC File Server, 100 Windows 95/98 Windows Clients 8 Unix clients, 12 Complexity MAC clients, Application Programming, Hardware Support, Corporate training and technical documentation.
Northville Christian Academy
01.1997 - 06.1998
- Maintain Computer Lab – 24 Windows 95 Clients with a Novel File Server
Technical Writer/Computer
St. Claire Inc
06.1992 - 05.1994
- System Maintenance – Maintain 6 MS DOS/Windows 3.11 Clients
- Develop Technical Training Manuals, Develop Lockout Placards and Lube Placards.
CNC Programmer/CNC Machinist
New Hudson Corp
05.1986 - 06.1992
- Program CNC (Computerized Numerical Control) Manufacturing Equipment using FANUK controllers
- Run Program CNC (Computerized Numerical Control) Manufacturing Equipment using FANUK controllers.
Education
Cybersecurity - Cybersecurity
The State of Michigan DTMB (The Department of Tech
Lansing, MI05.2021
Associate of Science - Computer science technologies
Henry Ford Community College
Dearborn06.1994
CDIA (Certified Document Imaging Architect) - Document Imaging
CompTIA
Dearborn, MI05.2000
Time Management - undefined
New Horizons
Livonia, MI.1999
Cybersecurity: Prevention, Deterrence, And Recover - Cybersecurity
Department of HomeLand Security
Detroit, MI04.2007
Skills
- Information Technologies Skills and Abilities
- Set-Up and Maintain Servers and Workstations (Hardware and Software) In Data Centers, Municipal and corporate environments
- Server hardware assembly (Processors, Drives SCSI, Memory, Election systems/Equipment,
- Software Installation (OS and corporate software)
- Low voltage Cabling and fiber Optics cabling and testing
- User Administration
- File and folder Administration
- Printer and Scanner Administration
- IP Phone Sys
- File Transfer Administration
- Back-Up systems
- Router Configuration
- VPN
- Visual Basic
- Set-Up and maintain corporate software
- Design and Develop Templates
- Design and Develop Reports
- Design and Develop Automated Process
- Database Design, Development and Administration
- Microsoft Access
- Microsoft SQL server
- Sybase SQL
- Corporate Training
- IT department Employees
- Hardware/Software/OS/Communication
- Corporate Employee Training
- Community adult Education Instructor
- Data Collection/Benchmarking/Cyclical Measurements
- Technical Publication
- Training Programs
- Product Manuals
- Certificates in advanced MS Word, advanced MS Excel and advanced MS Access
- Certificate, Team Facilitation Skills/Statistical Problem Solving
- Helpdesk Administration
- Mission Critical Applications
- Software Integration
- Diagnostic Tools
- Help Desk Support
- Technical Oversight
- Technical Performance Monitoring
- Technical Guidance
- Operating System Installation
- Change Management
- Technical Research
- Network Configuration
- Customer Service Process Improvement
- Technical Design
- Hardware and Software Optimization
- Hardware Components
- Technical Specification Updates
- Cybersecurity
- Technical Diagnostics
- Data Management
- Technical Writing
- Technical Presentations
- Technical Expertise
- Bug Fixes
- Client Collaboration
Timeline
Senior Technical Consultant
Wise Technologies, LLC
10.1999 - Current
Matrix Imaging
08.1998 - 10.1999
Northville Christian Academy
01.1997 - 06.1998
Computer System Administrator/Computer Systems Engineer – Corporate Technical Trainer
Brach Tech Data / SPX Corporation
05.1994 - 08.1998
Technical Writer/Computer
St. Claire Inc
06.1992 - 05.1994
CNC Programmer/CNC Machinist
New Hudson Corp
05.1986 - 06.1992
Cybersecurity - Cybersecurity
The State of Michigan DTMB (The Department of Tech
Associate of Science - Computer science technologies
Henry Ford Community College
CDIA (Certified Document Imaging Architect) - Document Imaging
CompTIA
Time Management - undefined
New Horizons
Cybersecurity: Prevention, Deterrence, And Recover - Cybersecurity
Department of HomeLand Security
Similar Profiles
Meghana DaundMeghana Daund
Function Head , Sales and Operations at Green & Wise consulting for Cedge TechnologiesFunction Head , Sales and Operations at Green & Wise consulting for Cedge Technologies
ABDUL SAHILABDUL SAHIL
Sales Intern at Wise Leap Technologies Pvt Ltd.Sales Intern at Wise Leap Technologies Pvt Ltd.
Kate RaglandKate Ragland
Financial Analyst at Freight Wise LLCFinancial Analyst at Freight Wise LLC