Jeffery Wurm Jr

Field Service Supervisor

National Compressor Services

09.2008 - Current

Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
Established strong relationships with clients through excellent communication skills and professional conduct.
Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
Facilitated communication between office personnel, subcontractors, and customers.
Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
Led team of up to 8 service technicians in field activities.
Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
Installed and provided technical support for equipment.
Reduced downtime for equipment by conducting regular preventive maintenance and timely repairs.
Streamlined work processes, resulting in increased productivity and more efficient use of resources.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Organized ongoing maintenance schedules to boost system performance.
Supervised team of installers and mechanics to complete work on time and to company standards.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Monitored product quality and communicated necessary improvements to site superintendent.
Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.