Information Technology Specialist adept in implementing technical information requests for a large government organization. Resourceful, energetic, competent and results-oriented multitasker with a history of leadership and cooperation with diverse teams across multiple organizations. Strong data collection, analysis, and reporting skills supporting leading edge technologies to achieve organizational goals within project scope, budget and timelines.
Overview
26
26
years of professional experience
Work History
Infrastructure Analyst II
Superior Court Of California
San Bernardino, CA
06.2004 - Current
Performed system analysis, documentation, testing, implementation and user support for platform transitions
Led team to provide client support on system operation and troubleshooting of new application rollouts
Maintained and administered computer networks and environments, including computer hardware, software and applications
Project lead for system infrastructure including documentation and operating procedures, strengthening controls and enhancing overall performance
Diagnosed, troubleshot and resolved network and system problems
Planned and conceived computer systems using information engineering, data modeling and structured analysis
Led Case Management Implementation project utilizing ITIL and Agile project management techniques
Investigated and corrected or escalated project problems
Managed and motivated project teams to promote collaboration and keep members on-task and productive
Provided clear and timely technical data required for design and specification of product
Managed minimum of 6 projects each year while maintaining adherence to budget, schedule and scope requirements
Analyzed existing systems and databases and recommended enhancements to solve business needs
Communicated and explained business requirements to team members to understand and implement functional demands.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Collaborated with upper management to drive strategy and implement new processes.
Supervising Systems Administrator
ISD Corporation
Corona, CA
03.1996 - 06.2004
Led team of IT technicians to support IT Sales
Coordinated with project management staff on database development timelines and project scope
Set up and controlled user profiles and access levels for each database segment to protect important data
Wrote and maintained technical and functional specifications to document database intentions and requirements
Trained members of IT team regarding network security and troubleshooting of data access
Supervised day-to-day operations, monitoring and resolving client/server and storage issues.
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
Analyzed projects to determine resource requirements and procured necessary equipment and software
Investigated and corrected or escalated project problems
Sourced additional resources and staff to meet timeline demands
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
Bachelor of Science - Management of Information Systems
University of Redlands
Redlands, CA
Sep 2004 - Jun 2006
Associate of Arts - American And English Literature
Riverside Community College
Riverside, CA
Sep 1994 - Jun 1996
Skills
Database management - Oracle Database and MS SQL Server
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Accomplishments
US Army Veteran - Served in Desert Storm 1989 - 1991
Software
VMWare
Oracle Database
Microsoft SQL Server
Solarwinds
Microsoft Server
Solaris Server
Microsoft Azure
Amazon AWS
Timeline
Infrastructure Analyst II
Superior Court Of California
06.2004 - Current
Supervising Systems Administrator
ISD Corporation
03.1996 - 06.2004
Bachelor of Science - Management of Information Systems
University of Redlands
Sep 2004 - Jun 2006
Associate of Arts - American And English Literature
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