Jeffery A. Howe
Palatka,FL
Summary
Proven track record at CertainTeed Gypsum, excelling in high-stress management and effective communication, enhancing team efficiency and customer satisfaction. Mastered dispatch software and multitasking, achieving significant improvements in dispatch recordkeeping accuracy. Demonstrated exceptional mentoring abilities, fostering a culture of continuous learning and collaboration.
Well-qualified Dispatcher/Warehouse Operator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher/Warehouse Operator
CertainTeed Gypsum
02.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Taught the new software systems that improved efficiency within the dispatch center operations.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and create loads.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Developed and implemented customer service policies and procedures.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Reduced product damage rates by enforcing proper handling techniques.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Completed weekly cycle counts and quarterly inventories to resolve variances and maintain data accuracy.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Strapped items down over protective padding to secure throughout transportation.
Jockey Driver
Low Country
01.2012 - 02.2018
- Boosted customer satisfaction levels, Ensuring products reached their destinations intact and on schedule.
- Elevated workplace safety standards through active participation in safety training sessions and ongoing adherence to guidelines.
- Demonstrated adaptability by quickly learning new tools, technologies, and techniques related to jockey driving operations.
- Contributed to overall warehouse efficiency by performing routine maintenance on jockey driving equipment.
- Enhanced team productivity with effective communication and coordination of tasks.
- Contributed to the continuous improvement of warehouse operations by sharing insights and suggestions for process enhancements.
- Ensured smooth operations within the warehouse by promptly resolving any issues or challenges that arose.
- Increased efficiency by expertly navigating warehouse layouts and operating jockey driving equipment.
- Collaborated effectively with team members, coordinating efforts to meet tight deadlines during peak periods.
- Consistently met or exceeded performance metrics related to speed, accuracy, and overall output as a Jockey Driver.
- Assisted in training new employees, sharing expertise in jockey driving techniques and best practices.
- Minimized damage to goods by skillfully handling fragile materials during loading and unloading processes.
- Developed strong relationships with colleagues, fostering a positive work environment that promoted teamwork and efficiency.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Education
High School Diploma -
Palatka High School
Palatka, FL06.1999
Skills
- Data Entry
- Dispatch software
- Multitasking Abilities
- Task Prioritization
- Stress Tolerance
- Updating logs
- Customer Relations
- Excellent Communication
- Driver Relationship Management
- Work Order Management
- Dispatch Recordkeeping
- Organizational Skills
- Attention to Detail
- Incident Reporting
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Mentoring and Coaching
- Training and Development
Certification
- Forklift Certification - 2016
- First Aid/AED Certified - 2024
Timeline
Dispatcher/Warehouse Operator
CertainTeed Gypsum
02.2018 - Current
Jockey Driver
Low Country
01.2012 - 02.2018
High School Diploma -
Palatka High School