Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffery Lynn Ash

Kissimmee,FL

Summary

Enthusiastic Customer Service Specialist with more than 13 years of Customer Service and Team Lead Management experience who adds value to business by delivering exceptional customer service.

Exhibits strong command of company's service policies and remains extremely well-trained in product knowledge to offer quick and accurate assistance to customers / clients with active listening and analytical problem-solving skills. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

17
17
years of professional experience

Work History

Vendor Receiver

BJ's Wholesale
06.2024 - Current
  • Supported the successful implementation of new warehouse management software by actively participating in training sessions and providing feedback on system functionality.
  • Verified shipment contents against purchase orders, ensuring accurate delivery of requested products.
  • Expedited order fulfillment by swiftly unloading trucks, verifying contents, and routing materials to appropriate locations within the warehouse.
  • Managed relationships with various carriers to ensure timely pick-up and delivery of products while keeping costs low.

Customer Service Team Lead

Wawa Inc.
08.2020 - Current
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Assistent General Manager

The Pizza Press
03.2019 - 06.2020
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Delivered in-depth training to workers in food and preparation and customer facing roles to promote strong performance.
  • Inspected preparation and store equipment regularly to assess and maintain performance for cost-effective, safe operations.

Implementation Specialist

Booking.com USA
07.2015 - 02.2019
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.

Lead Cashier

American Eagle Outfitters
09.2014 - 07.2015
  • Leadership role in training and coaching team members on skills needed to positively impact sale and meet store goals and model AEO customer service behaviors.
  • Assist in opening and closing procedures per company policies, guidelines with management.
  • Perform register sales transactions with established cash control procedures and customer service.

Sales Representative

Roberto Cavalli
12.2013 - 09.2014
  • Execute floor replenishment for product sold in my area of pride.
  • Relay information to upper management about product movement and floor needs.
  • Increase sales by working in balance with other team members in order to achieve store goals.

Lead Cashier

Calvin Klein
05.2012 - 12.2013
  • In charge of directing floor employees to their assign areas in order to achieve better productivity.
  • Commit to customer service in any situation while following company policies.
  • Improve moral in the store to drive sales and at the same time help the store achieve the goals put in place.

Fire Fighter

Feuerwehr Petersberg
08.2007 - 07.2011
  • Responded to emergency fire, crash and rescue alarms quickly and effectively.
  • Executed well-informed critical decision making in high-pressure situations during search and rescue.
  • Rescued fire victims and administered emergency medical aid.
  • Build team relations to create trust and a sense of responsibility in the group.
  • Build a sense of duty and pride when putting your life on the line.

Education

Bachelor of Science - Metallurgical Engineering

Berufbildende Schule Rodalben
Rodalben, Germany
07.2010

High School Diploma -

Integrierte Gesamtschule Thaleischweiler-Fröschen
Germany
07.2006

Skills

  • Team Leadership
  • Time Management
  • Excellent verbal and written communication skills
  • Excellent prioritization skills
  • Very computer literate
  • Network configuration
  • Time Management
  • Complex Problem-Solving skills
  • Success in team environment
  • Hardware & Software installation
  • Diagnostic Skills
  • Fluent in English & German

Timeline

Vendor Receiver

BJ's Wholesale
06.2024 - Current

Customer Service Team Lead

Wawa Inc.
08.2020 - Current

Assistent General Manager

The Pizza Press
03.2019 - 06.2020

Implementation Specialist

Booking.com USA
07.2015 - 02.2019

Lead Cashier

American Eagle Outfitters
09.2014 - 07.2015

Sales Representative

Roberto Cavalli
12.2013 - 09.2014

Lead Cashier

Calvin Klein
05.2012 - 12.2013

Fire Fighter

Feuerwehr Petersberg
08.2007 - 07.2011

Bachelor of Science - Metallurgical Engineering

Berufbildende Schule Rodalben

High School Diploma -

Integrierte Gesamtschule Thaleischweiler-Fröschen

Similar Profiles

CREATE PROFILE
Jeffery Lynn Ash