Jeff H. Grossman
Las Vegas,NV
Summary
My goal is to get back into the Insurance Claims industry, utilizing my prior claims knowledge and negotiations skills in conjunction with my IT and Managerial background to help bolster a Company's Claims Resolution goals.
Overview
29
29
years of professional experience
Work History
IT Asset Analyst / Warehouse Inventory Control
MGM Resorts International
01.2021 - 03.2023
- Control Work with various IT Departments and Properties to organize and maintain inventory warehouse locations to scrap out of date/compliance assets, repair equipment and process RMA's with various vendors
- Managed multiple complex inventory activities and client-driven projects.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Worked with all property Computer Engineering Departments and IT Purchasing to processing PO's, manage asset tags / serial numbers within the Service Now Ticketing System.
Computer Engineer
MGM Resorts International
06.2020 - 01.2021
- Tested all in-design systems for usability and performance
- Designed, documented, and executed system maintenance procedures
- Responded to departmental tickets / strike calls and worked with various IT Engineers repairing damaged Point of Sales equipment and working with Vendors / Manufacturers processing RMA's
- Authored system requirements, technical specifications and test plans.
Conventions / External Network Technician
MGM Resorts International
03.2019 - 03.2020
- Provided first line technical support on data, voice and video networks for internal and/or external customers; answered routine technical questions; recommended and implemented approved course of action
- Performed data and voice network configuration changes on various equipment such as routers, switches, intelligent hubs, multi function switches
- Collaborated with Level 1 and 2 Technical Support and Software System Engineering to solution network technical issues as needed to support wide area issues and complex incidents needing restoration
- Troubleshot hardware and software to determine and rectify network problems.
- Dressed and installed fiber cabling and hardware.
Compliance Application Analyst
MGM Resorts International
02.2018 - 03.2019
- Reviewed daily compliance reports and weekly audits, researching non-compliance issues and forwarding findings to Portfolio Managers for resolution
- Completed monthly, quarterly, and annual compliance checklists that track compliance with accounts' Code of Ethics to meet client servicing requirements
- Investigated and resolved questions
- Acted as liaison between clients and Rules Department
- Tested changes to regulatory and client specifications, flagging any non-compliance issues and making recommendations.
Hardware Service Technician / Configuration Management
MGM Resorts International
07.2015 - 02.2018
- Built, Maintained and Dismantled DataCenters, working in conjunction with Engineering, Facilities, IT Operations, Project Managers, Properties and multiple industry Vendors (Dell, Cisco, HP, IBM, Oracle, EMC, Net App and Teradata).
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Developed user manuals and technical documentation to increase usability.
- Wrote and revised maintenance procedures.
Hardware Service Specialist
Xerox, ITO Services
01.2012 - 07.2015
- Servicing all computer server hardware, including Dell, HP, Cisco and various other high exposure hardware for the MGM Resorts International Corporation account within an 18 Data Center structured environment
- Processed, managed and troubleshooted high risk exposure Remedy / CA Severity 1 thru 4 tickets
- Worked individually, with team members, various vendors and Hotel Casino Properties on Change Requests, Work Orders and time constrained Projects, demonstrating my interpersonal team skills.
- Evaluated systems according to predetermined checklist and noted issues.
Owner /Operator Manager
Suzy Q Snacks Vending Machine Services
04.2009 - 01.2012
- Joint ventured with partner in the launch of Suzy Q Snacks Vending Machine Company
- Developed business plan, successfully built and maintained a large client base, managed all book figures and inventory control.
- Maintained professional, organized, and safe environment for employees and clients.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Insurance Liability Claims Adjuster
Sedgwick Claims Management Services, Inc
04.2006 - 04.2009
- Managed all facets of 3rd Party General liability / Bodily Injury claims for Harrah's Hotel and Casino Entertainment Corporation.
- Investigating interactively with claimants, Harrah's Legal Department, Property Risk Managers, Attorney's and Medical Facilities.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
General Liability Claims Adjuster
Gallagher Bassett Services, Inc
04.2004 - 04.2006
- Responsible for adjusting a portfolio of high risk/high volume clients in the handling of all their third party general liability and auto claims needs
- Gained exposure and increased my knowledge within the liability claims industry by adjusting high risk exposure litigated claims, attending mediations and conducting scene investigations.
- Prepared Claims Summary documents for managers and legal personnel for roundtabling high risk exposure claims.
Search Engine Optimization (SEOA) Analyst
Bruce Clay, LLC
08.2001 - 08.2004
- Performed web site promotion tasks, such as search engine optimization tactics for search engine ranking and search engine positioning as well as HTML web site architecture and design
- Optimized website content and images to improve search engine rankings.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
- Consulted clients on a web design methodology to help improve search engine ranking by optimizing web site for better positioning
- Responsible for maintaining search engine rankings through SEOA coding efforts for a large portfolio of clients.
B2B Computer Training Sales Consultant
New Horizons Computer Learning Centers
03.2001 - 08.2001
- Inside/Outside sales
- Responsible for developing and maintaining large business to business client customer base
- Perform client needs analysis through the development of application software and technical strategic computer training solutions
- Selling resources used: Instructor-Led Training, Web Based Training, Client On-Site training, Computer Based Training, Industry Recognized Certification Tracks and custom packages tailored towards the individual clients core business.
- Built relationships with customers and community to promote long term business growth.
Insurance Claims Examiner
Platinum Claims
08.1998 - 08.1999
- Responsible for a pending of 1st party and 3rd party bodily injury and property damage auto claims for multiple insurance carriers
- Worked independently with in-house counsel, SIU investigators, attorneys, insureds/claimants, appraisers and supervisor to settle liability disputes
- Designed computer generated forms to increase proficiency and capacity of claims.
- Interviewed claimants and witnesses to gather factual information.
Insurance Claims Adjuster
Condor Insurance Company
08.1997 - 08.1998
- Investigate, determine liability, negotiate and settle Property Damage / Bodily Injury / Homeowner claims for commercial and personal insurance lines
- Performed all phases of claims adjusting interactively with attorneys, appraisers, claimants and insured.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Store Manager
Thrifty / Payless, Rite Aid Drug Stores
01.1996 - 08.1997
- Administered a team of 16 employees in a 2.5 million store,
- Directed all seasonal merchandising planograms
- Hired and trained new team players
- Coordinated purchases and merchandising layouts with over 16 direct vendors
- Supervised weekly store ordering through an automated replenishing inventory system
- Managed store transfers, billing and book figures through company wide computer network, while fostering an in- store decentralized communicational environment.
Support Operations Manager /Internship Student
US Small Business Administration
01.1994 - 12.1994
- Designed and administered Intranet Network of 16 Pc's
- Installed all operating systems, software programs and designed computer log for training and maintenance
- Removed extraneous files from hard drives
- Trained team members how to operate network and business related software programs for consulting
- Assisted team members and consulted clients and local entrepreneurs in obtaining marketing research from business related software programs for the development of business plans
- Designed Web Site that provided information on business strategies and links to related subjects.
Education
Masters of Information Technology - Information Technology
American InterContinental University
Los Angeles, CA06.2000
Bachelor of Science - Business Administration, Management
San Diego State University
San Diego, CA12.1995
Skills
- Sound Negotiation, Settlement and Persuasive Closing/Sales Skills
- Coverage Assessments, Documentation Review and Accident Scene Investigation (police rpts, recorded statements, medical reviews, demand packages, liability determination, round-tabling with In-House Counsel)
- General Liability TPA Experience with high exposure clients; Harrah's Entertainment, Walmart, McDonald's, Manufacturers, etc(slip n falls, fatalities, property/flood/fire damage, theft, embezzlement)
- 1st Party (Subrogation Efforts) and 3rd Party Auto Damage and Bodily Injury
- Worked with SIU and NICB on red flag claims
- Team-Driven Managerial, Presentation, Communication and interpersonal skills
- Detail-conscious, through, resourceful, self motivated; a fast learner who adapts to new and changing professional situations
- Articulate communicator, able to convey concepts with clarity to personnel of all levels and backgrounds
- Effective managerial/supervisory skills, successfully coordinate varying sized groups of personnel for sustained superior performance
- Extensive Marketing Exposure and Business Research talent
Timeline
IT Asset Analyst / Warehouse Inventory Control
MGM Resorts International
01.2021 - 03.2023
Computer Engineer
MGM Resorts International
06.2020 - 01.2021
Conventions / External Network Technician
MGM Resorts International
03.2019 - 03.2020
Compliance Application Analyst
MGM Resorts International
02.2018 - 03.2019
Hardware Service Technician / Configuration Management
MGM Resorts International
07.2015 - 02.2018
Hardware Service Specialist
Xerox, ITO Services
01.2012 - 07.2015
Owner /Operator Manager
Suzy Q Snacks Vending Machine Services
04.2009 - 01.2012
Insurance Liability Claims Adjuster
Sedgwick Claims Management Services, Inc
04.2006 - 04.2009
General Liability Claims Adjuster
Gallagher Bassett Services, Inc
04.2004 - 04.2006
Search Engine Optimization (SEOA) Analyst
Bruce Clay, LLC
08.2001 - 08.2004
B2B Computer Training Sales Consultant
New Horizons Computer Learning Centers
03.2001 - 08.2001
Insurance Claims Examiner
Platinum Claims
08.1998 - 08.1999
Insurance Claims Adjuster
Condor Insurance Company
08.1997 - 08.1998
Store Manager
Thrifty / Payless, Rite Aid Drug Stores
01.1996 - 08.1997
Support Operations Manager /Internship Student
US Small Business Administration
01.1994 - 12.1994
Masters of Information Technology - Information Technology
American InterContinental University
Bachelor of Science - Business Administration, Management
San Diego State University