Jeffica Calixte
Miramar,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
Margate, FL
02.2022 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained updated knowledge of company's products and services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Identified customer needs and determined appropriate solutions.
- Updated databases with new and modified customer data.
Team Leader
Retail Merchandising Services Inc.
Hollywood, FL
02.2022 - 01.2023
- Collaborated with other departments to ensure alignment of goals across teams.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained daily inventory to facilitate successful material distribution.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Manager
Retail Store
Pembroke Pines, FL
07.2020 - 12.2021
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2022
Skills
- Appointment Scheduling
- Data Entry
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Account Updating
- Complaint Resolution
- Product Sales
- Retail Sales Customer Service
- Conflict Mediation
- Order Processing
- Sales Closing
- Active Listening
- Typing 38 WPM
- Multi-Task Management
- Tactful and Diplomatic
- Customer Relationship Management (CRM)
- Call Center Operations
- Receiving Support
- Shipping and Receiving Understanding
- In-Store Support
- Filing
- Administrative Support
- Delivery Scheduling
- Customer Service
- Critical Thinking
- Microsoft Office Expertise
- Microsoft Outlook
- Grammar
- Quality Assurance Controls
- Microsoft Excel
- Customer Relations
Languages
Spanish
Full Professional
Creole
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Connexus Resource Group
02.2022 - Current
Team Leader
Retail Merchandising Services Inc.
02.2022 - 01.2023
Assistant Manager
Retail Store
07.2020 - 12.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
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