Jeffica Calixte
Miramar
Summary
Diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Efficient in English, Spanish, Creole.
Overview
5
5
years of professional experience
Work History
Sales Representative
Club Pilates Franchise LLC
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Team Leader
Retail Merchandising Services Inc.
12.2023 - 04.2024
- Collaborated with other departments
- Ensured compliance with all safety regulations
- Completed day-to-day duties accurately and efficiently.
- Resolved customer complaints
- Maintained daily inventory to facilitate successful material distribution.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Connexus Resource Group
01.2022 - 12.2023
- Promoted available products and services to customers during service, account management and order
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Took special orders in person and over telephone, generating additional revenue every month.
Assistant Manager
Retail Store
07.2020 - 12.2021
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Criminal Justice -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2022
Skills
- Complaint Resolution
- Conflict Mediation
- Active Listening
- Multi-Task Management
- Customer Relationship Management (CRM)
- Call Center Operations
- Customer Service
- Critical Thinking
- Microsoft Excel
- Customer Relations
Languages
Spanish
Full Professional
Creole
Full Professional
English
Full Professional
Education and Training
other
Timeline
Sales Representative
Club Pilates Franchise LLC
05.2024 - Current
Team Leader
Retail Merchandising Services Inc.
12.2023 - 04.2024
Customer Service Representative
Connexus Resource Group
01.2022 - 12.2023
Assistant Manager
Retail Store
07.2020 - 12.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
Criminal Justice -
Broward College
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