JEFF J MCANALLY
Minnetrista,MN
Summary
Results-driven account manager with a track record of improving efficiency. Seeking a leadership role to drive team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
53
53
years of professional experience
Work History
Account Manager/ Maintenance/ Housekeeping
Eden Prairie Center/ PBM/TMM
09.2022 - 01.2024
- Transferred from Hammock Landing to be Account Manager
- Duties included: Hire/fire employees
- Did interviews to make sure we selected the best candidate for various position
- All candidates had to have excellent customer service skills, to be able to various shifts
- Did all payroll of all employees, this included pay raises and bonuses for maintenance and housekeeping
- Ordering of all products including maintenance and housekeeping
- Did multiple inspection daily to ensure complete satisfaction of our customer and employer
- Weekly meeting with mall management, daily meeting with Director of Operations to ensure satisfaction
- Inspect daily and repair equipment as needed
- Worked with all employees individually and as a team to help then excel personally and as a team
- Filled out work orders and followed up on them to completion
- Worked with TMM to secure new business, doing walk throughs with the property Director of Operations.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
Director of Operations
Hammock Landing/ ERMC/CBL
11.2002 - 08.2022
- Transferred with my company (ERMC) to start up a new mall as Director of Operations
- Duties included: Work with all General Contractors for them to build out new stores for the center
- Collected building deposits
- Made sure all contractors followed (COI) certificate of insurance and follow all city/state codes
- Up to (COI) certificate of occupancy
- Over seen mall security, scheduled shifts to maximize security for all tenants and customers
- Over seen all landscaping to make sure all lawns, trees and shrubs were at it beat
- Did general maintenance work to ensure the mall was safe and secure at all times
- Worked closely with the General Manager by email, phone and text
- General Manager was over 100 miles away overseeing 2 other malls so did not see him much in person, 2,3 times a year.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Achieved team goals through formalized training plans, coaching, and performance management.
Account Manager
Riverhill Mall /SCC/ERNC
01.1997 - 10.2002
- Account Manager for a shopping Center in Mankato
- Duties included
- Hire/fire employees
- Did interviews to make sure we selected the best candidate for various position
- All candidates had to have excellent customer service skills, to be able to various shifts
- Did all payroll of all employees, this included pay raises and bonuses
- Ordering of all products including for housekeeping
- Did multiple inspection daily to ensure complete satisfaction of our customer and employer
- Weekly meeting with mall management, daily meeting with Director of Operations to ensure satisfaction
- Inspect daily and repair equipment as needed
- Worked with all employees individually and as a team to to help then excel personally and as a team.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Store Manager
Apollo Superette
09.1984 - 12.1996
- Store manager
- Duties included
- Hire/fire employees
- Did interviews to make sure we selected the best candidate for various position
- All candidates had to have excellent customer service skills, to be able to various shifts
- Devised a plan to help employees to excel at their position, developed 3-step plan employees get back on their feet to avoid termination
- Did all payroll of all employees, this included pay raises and bonuses
- Ordering of all products including dry goods, frozen goods
- Bookkeeping on cash flow, accounts receivable/accounts payable.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Laborer
Hormel Foods
10.1973 - 08.1982
- Worked as a general laborer in all facets of the company
- This included working on production lines, general maintenance
- Worked as a union steward for employees
- Worked with 6,000 employees and with company executives to achieve mutual agreements to help increase productivity that was satisfactory of both parties
- Excellent commutation skills, working with employees, executive and leadership
- Working with company to create time management for union employees
- Help increase productivity and sales through time management.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Union lead for sanitation department
- Union lead for production areas.
Generals Aid
US Army
08.1970 - 06.1973
- Was a highly trained personal aid for a 4-star General in the US Army
- Duties included a very extensive background check by the US Army and FBI
- Extensive schooling for cooking, baking, flower arranging, ice sculpting
- Extensive communication skills, time management and extensive leadership skills
- Be able to talk orders, listen to higher authority
- Was responsible to take care of all the Generals needs along with his family
- This including cooking for family, bookkeeping, greeting other generals and senators for high level dinners.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree -
Austin Community College
Austin, MN06.1984
Accounting/Generals Aid, Stock Control and Accounting -
US Army
01.1971
High School Diploma - Diploma
Austin High School
Austin, MN01.1970
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Licensescertificatesadditionaltraining
- Real Estate License, 1995, MN Realtors Association, MN
- Federal/State relators courses
Timeline
Account Manager/ Maintenance/ Housekeeping
Eden Prairie Center/ PBM/TMM
09.2022 - 01.2024
Director of Operations
Hammock Landing/ ERMC/CBL
11.2002 - 08.2022
Account Manager
Riverhill Mall /SCC/ERNC
01.1997 - 10.2002
Store Manager
Apollo Superette
09.1984 - 12.1996
General Laborer
Hormel Foods
10.1973 - 08.1982
Generals Aid
US Army
08.1970 - 06.1973
No Degree -
Austin Community College
Accounting/Generals Aid, Stock Control and Accounting -
US Army
High School Diploma - Diploma
Austin High School
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