Dedicated and adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst
Addiction Recovery Care
Pippa Passes, KY
09.2022 - Current
Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
Lead Kentucky Peer Support Specialist
Addiction Recovery Care
Louisa, KY
02.2020 - 09.2022
Provided crisis intervention services to individuals in need of emotional and mental support.
Facilitated individual and group sessions to provide guidance and counseling.
Assisted clients with developing healthy coping skills to manage stressors.
Conducted assessments to identify needs, strengths, and resources of clients.
Developed positive relationships with clients by providing a safe, supportive environment.
Collaborated with multidisciplinary teams to ensure continuity of care for clients.
Educated clients on available community resources that could enhance their quality of life.
Participated in weekly team meetings to discuss cases and develop treatment plans.
Attended trainings focused on best practices for working with individuals experiencing mental health issues.
Salesperson
Todd Judy Ford
Huntington, WV
12.2017 - 01.2020
Greeted customers and identified their needs through active listening.
Provided test drives to demonstrate vehicle performance, features, and benefits.
Demonstrated knowledge of all makes and models of vehicles in the showroom.
Negotiated prices with customers to reach mutually beneficial agreements.
Maintained up-to-date familiarity with financing options available for customers.
Assisted customers in completing paperwork for purchase transactions.
Automobile Sales Representative
Tim Short Superstore
Pikeville, KY
01.2013 - 12.2017
Greeted customers and provided assistance throughout the sales process.
Assisted customers in selecting a vehicle by taking them on test drives, explaining features, and comparing different models.
Prepared sales contracts, explained warranties and services, and discussed financing options with customers.
Recreation Director
City of Paintsville
Paintsville, KY
03.2008 - 12.2012
Developed, organized and implemented recreational programs for all ages.
Created a budget for recreation activities and monitored expenditures to ensure adherence.
Coordinated with other departments to facilitate the successful implementation of recreational activities.
Supervised staff responsible for planning, organizing, and implementing recreation programs.
Established schedules and assigned duties to staff members.
Organized special events such as tournaments, competitions, festivals.
Ensured compliance with safety regulations during all recreational activities.
Maintained records related to attendance at recreation activities and programs offered.
Assisted in the preparation of grant proposals seeking funding for new recreation projects or additional resources for existing ones.
Collaborated with local businesses to secure discounts on goods or services used by the department.
Monitored inventory levels of supplies needed for various recreation programs and ordered items when necessary.
Attended meetings with city officials regarding issues relating to parks, playgrounds, sports fields.
Introduced new program activities, equipment and materials to community using social media and print media.
Education
Bachelor of Arts - Social Work
Eastern Kentucky University
Richmond, KY
12-2024
Associate of Arts - General Studies
Prestonsburg Community College
Prestonsburg, KY
05-2003
Skills
Campaign Performance Tracking
Strategic Planning
Technical Writing
Business process improvement
Customer Needs Assessment
Internal Auditing
Requirements Gathering
Facility Management
Program Development
Organizational Skills
Team Management
Professional Demeanor
Effective Communication
Staff Training
Budget Management
Customer Service
Accomplishments
Employee of the Month: July, 2021 and August, 2023
Director of Accreditation/Regulatory & Program Development at Addiction Recovery Care (ARC)Director of Accreditation/Regulatory & Program Development at Addiction Recovery Care (ARC)