Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JEFFREY A. DELL

Cincinnati,Ohio

Summary

Experienced and dedicated Food Service Director with a passion for delivering exceptional food and hospitality. Proven track record of effectively managing kitchen operations, leading teams, and ensuring strict adherence to sanitation standards. Over 20 years in professional kitchen management, achieved significant results, including implementing new menu offerings resulting in a 15% increase in resident orders and successfully managing food costs to reduce waste by 10%. Eager to contribute skills and expertise to a dynamic organization that values excellence in food service and prioritizes resident satisfaction.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Director of Food Service Operations

Brookwood Retirement Community
01.2020 - Current
  • Oversee daily operations of the food service department
  • Implement and maintain food inventory systems
  • Drive high satisfaction by offering residents choice, dignity and independence in dinning according to the hospitality and customer service policy
  • Balance and maintain budgets for raw food and supplies
  • Ensure that food is served at proper temperature and in proper portion sizes to ensure food safety and palatability according to food temperature policy
  • Responsible for the purchasing of all dinning food and nonfood items and ensure all purchase for the department achieve 95%DDSI ordering compliance
  • Know and adhere to all company and the local, state, and county health departments regulations and acts as the community dietary representative for any health department
  • Ensure all dining areas are clean and safely operating, completes monthly Self Sanitation audit according to the sanitation audit tool and operation and sanitation policies
  • Interview, manage, train, hire and discipline and terminate all dining staff personnel as needed
  • Oversee the scheduling of all food service personnel to maintain compliance with labor budget
  • Ensured consistent food quality and presentation through regular training and quality control measures

Food Service Director

Foundation of Healthcare Services
05.2010 - 04.2020
  • Managed $1.5 million budget in food and supplies for three rehabilitation and nursing facilities
  • Maintain resident happiness by ensuring food quality and customer service standards are met consistently for assigned areas
  • Supervise the hiring, training, and development of staff to uphold excellence in service and food quality
  • Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs
  • Ensure compliance with all quality and food safety standards to guarantee the health and safety of residents in long term care facility
  • Overseeing the overall operation of the food service department
  • Perform other duties as assigned to support the efficient functioning of dining operations
  • Establish a clear, detailed budget that aligns with residents dietary goals
  • Incorporate expected revenues and expenditures, considering seasonal variations in food costs
  • Purchasing food, equipment and supplies and managing inventory

Food Service Director

Hillandale Retirement Community
06.2008 - 03.2010
  • Plan, organize, develop and direct the overall operations of Doverwood Healthcare and Birchwood Healthcare Dietary Departments with the total of 150-bed unit between the two facilities in accordance with the federal, state and local standards, guidelines and regulation governing facility
  • Direct and assist the preparation and serving regular meals and therapeutic diets
  • Order food and supplies Assure quality nutritional services are provided on a daily basis and that dietary department is maintained in a clean, safe and sanitary manner
  • Recruit, interview, train, supervise, evaluate and discipline as need to maintain an effective department
  • Orientation of new staff and communicate changes that affect the department
  • Conduct, attend and participate in orientation, develop training and in-service education and staff meetings
  • Manage the requisitions and inspection of food, supplies, and equipment to maintain stock levels and ensure standards of quality are met while achieving the department budgetary

Galley Captain

United States Navy
12.1983 - 01.2004
  • Oversee and direct the food preparation and serving of 550+ meals daily to Navy and Marine personnel including enlisted, chief petty officer and officer dining areas
  • Ensure the highest level of safety and sanitation standards
  • Supervise 30-35 personnel
  • Manage their training and qualification in all areas of food service and sanitation
  • In charge of inventory and purchasing of food, supplies, and equipment
  • Master-at-Arms, member of Auxiliary Security Force
  • Managed $1 million monthly food budget
  • Managed $1.5 million in food and supplies for five underway missions and 18 in-port deliveries of dry, chill, and frozen provisions
  • Received 4th and 5th Navy and Marine Corps Achievement Medals, Letter of Commendation and two Letters of Appreciation for outstanding performance
  • Awarded International Food Service Executives Association Certificate of Achievement
  • Credited for the Oak Hill receiving an outstanding Supply Management Assessment score
  • Earned Commendation for achieving exceptional results on a daily basis with limited resources

Education

Associate of Business Administration - Business Management

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Operations management
  • Team management
  • Staff management
  • Organizational development
  • Employee development
  • Budget control
  • Budget management

Certification

  • ServSafe Food Handler's Certification
  • Certified In Food Protection Professional , Culinary Cultivations LLC 11-2018
  • Ohio Department of Health Cleanest Kitchen Award (2023,2024

Timeline

Director of Food Service Operations

Brookwood Retirement Community
01.2020 - Current

Food Service Director

Foundation of Healthcare Services
05.2010 - 04.2020

Food Service Director

Hillandale Retirement Community
06.2008 - 03.2010

Galley Captain

United States Navy
12.1983 - 01.2004

Associate of Business Administration - Business Management

Cincinnati State Technical And Community College

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JEFFREY A. DELL