Jeffrey Alan Galema
Mankato,MN
Summary
Results-driven leader in production and technical support with a proven track record in enhancing team collaboration and boosting customer retention through effective complaint resolution. Expertise in equipment maintenance guarantees optimal performance and quality in production processes. Strong ability to implement strategies that streamline operations and improve service delivery.
Overview
43
43
years of professional experience
Work History
Sawmill Assistant
Hiniker Sawmill
Mankato, USA
01.2022 - Current
- Production of wood products used in a multitude of industries, i.e. farm, construction, commercial and individuals, seeking specialized and custom, hand-crafted wood materials and products. Equipment and engine maintenance to maintain efficient production capabilities.
- Supported daily operations by organizing materials and supplies for production.
- Assisted in maintaining equipment by performing routine inspections and cleaning.
- Coordinated schedules to optimize workflow and ensure timely project completion.
Customer Support Specialist
Honeywell
Golden Valley, USA
01.2019 - 01.2022
- Delivered technical support for Honeywell products and services, enhancing customer satisfaction.
- Addressed customer inquiries via phone, email, and chat, ensuring timely resolutions.
- Recorded customer interactions in Honeywell's support ticketing system, facilitating efficient follow-up.
- Provided call center and technical support for Honeywell thermostats, zone panels, and variable frequency drives, assisting customers with product issues.
Senior Field Service Engineer
Lam Research
Fremont, USA
01.1993 - 01.1997
- Installation of semiconductor manufacturing equipment in a clean room environment. Testing, production and qualification of equipment. Domestic and global support in USA, Europe and Japan.
- Installed and maintained advanced semiconductor manufacturing equipment.
- Diagnosed complex technical issues in field service environments.
- Provided training and support to junior field service engineers.
Road Construction Equipment Mechanic
Lundin Construction
Mankato, Minnesota
03.1983 - 11.1993
- Diagnosed mechanical issues in construction equipment, enabling timely and efficient repairs.
- Diagnosed complex mechanical issues using diagnostic computers and special tools.
- Performed routine maintenance on heavy machinery, enhancing reliability and performance.
- Repaired hydraulic systems, ensuring functionality of pumps, motors, valves, and cylinders.
- Repaired or replaced defective parts in accordance with manufacturer's specifications.
- Adjusted engine timing settings to ensure optimal performance of engines.
- Utilized hand and power tools for disassembly and reassembly of machinery parts.
- Assembled engines, fuel tanks, and radiators onto machines.
- Operated hoists and other lifting devices to move heavy objects during repairs.
Education
Electrical Engineering Technology - Applied Science
DeVry Institute of Technology
Kansas City01-1993
Skills
- Staff training
- Customer care resolution
- Customer retention
- Customer service
- Communication
- Engine rebuilding
- Hydraulic system repair
- Diagnostic troubleshooting
- Machine maintenance
- Equipment assembly
- Vehicle inspection
- Parts ordering
- Customer support
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Adaptability to change
- Safety compliance
- Electrical troubleshooting
- Pneumatic systems
- Brake system repair
- Transmission service
- Tire and wheel service
- Diagnostic skills
- Suspension system repair
- Engine overhaul
- Battery maintenance
- Equipment cleaning
- Exhaust system repair
- Powertrain NVH
- Steering system service
- Gearbox repair
- Hydraulic systems expertise
- Drivetrain maintenance
- Oil change procedures
- Cooling system service
- Undercarriage inspection
- Electronic control modules
- Fuel system maintenance
- Schematics reading
- Final drive repair
- Clutch system service
- Engine repair
- Test equipment
- Parts cleaning
- Parts replacement
- Preventive maintenance
- Diagnostic procedures
- Attachment repair
- Hand and power tools
- Electronic control systems
- Equipment operation
- Wiring systems
- Brake system maintenance
- Undercarriage maintenance
- Troubleshooting skills
- Steering mechanism service
- Suspension systems
- Seal replacement
- Repair work
Timeline
Sawmill Assistant
Hiniker Sawmill
01.2022 - Current
Customer Support Specialist
Honeywell
01.2019 - 01.2022
Senior Field Service Engineer
Lam Research
01.1993 - 01.1997
Road Construction Equipment Mechanic
Lundin Construction
03.1983 - 11.1993
Electrical Engineering Technology - Applied Science
DeVry Institute of Technology