Jeffrey Allan
Chepachet,RI
Summary
Self-motivated Branch Manager and dedicated team player experienced in overseeing the operations of multiple facilities. Exceptional drive and dedication to accomplishing business objectives and exceeding company expectations and productivity goals. Extremely versatile offering cash handling, employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Committed to finding creative ways to exceed customer service.
Overview
21
21
years of professional experience
Work History
Branch Manager
Brink's Incorporated
Smithfield, RI
07.2021 - Current
- Leadership and management of two Brinks facilities.
- Manage daily operations of branch, supporting team members in resolving customer problems and providing exceptional service. Swiftly handle escalated customer complaints.
- Manage the preparation of internal and regulatory financial reports, balance sheets, and income statements. Perform regular audits of financial records in order to ensure accuracy.
- Identify process improvement opportunities within the branch using problem solving tools like A3's, Waterfalls, and 4 Panels.
- Implemented Lean and 5S programs to optimize daily operations, resulting in increased efficiency and driving branch revenue.
- Problem solve technical issues and install hardware.
- Facilitate weekly meetings with staff members to discuss progress on current initiatives.
- Encourage and discipline employees to comply with company policies and procedures, while conducting regular performance reviews for all branch employees.
- Assist other branches when needed during peak periods or special projects.
- Established strong working relationships with external partners such as vendors and suppliers.
Operations Manager
Dunbar Armored / Brink's Incorporated
Smithfield , RI
05.2015 - 07.2021
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standard operating procedures.
- Responsible for creating work schedules, overseeing training, and delegating tasks among the team.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Planned and scheduled routes for drivers based on customer requirements, traffic conditions, and delivery deadlines.
- Maintained up-to-date records of vehicle maintenance schedules, insurance policies, driver qualifications.
- Enforced safety and operational rules set by federal, state, local, and company regulations to ensure compliance.
- Strengthened client relationships by resolving customer complaints in a timely manner.
- Resolved customer complaints related to late or incorrect shipments by working with internal staff and external vendors as needed.
- Monitored inventory levels and placed new orders for merchandise to keep supplies well-stocked.
- Responded to information requests from superiors, providing specific documentation.
Armed Guard
Dunbar Armored
Smithfield , RI
08.2011 - 05.2015
- Attended training sessions related to safety protocols and emergency response procedures.
- Participated in drills designed to test response times in emergency scenarios.
- Adhered strictly to safety protocols while handling firearms on duty.
- Maintained constant vigilance to ensure safety by recognizing and reporting hazardous situations or abnormal occurrences.
- Provided excellent customer service when interacting with clients during pickups or deliveries.
- Adhered strictly to safety protocols when handling cash deposits or other valuables.
- Delivered cash and coins to banks and commercial customers to facilitate timely financial transactions.
- Verified the condition of each package before accepting it for transport in an armored vehicle, while also inspecting locks and seals for any indications of tampering.
- Loaded and balanced ATM machines along daily routes to replenish cash supply for banks and independent ATM customers.
- Loaded and unloaded cargo from armored vehicles in a safe and secure manner.
- Ensured safe transportation of armored vehicles and promptly notified management about any mechanical problems.
Sales Associate
Sears
Warwick, RI
06.2010 - 08.2011
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions and offered product advice.
- Received and processed customer orders for merchandise pickups.
- Assisted customers with their orders at the point of pickup.
Car Detailer
Inskip Auto Mall
Warwick , RI
04.2010 - 06.2010
- Prepared cars for sale and display by detailing them inside and out.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
Stock Associate
Bj's Wholesale Club
Coventry , RI
04.2008 - 04.2010
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
Construction Apprentice
Newport Home Design
Newport , RI
10.2006 - 04.2008
- Worked with supervisor in order to learn proper techniques for various carpentry tasks.
- Performed rough framing tasks such as laying out walls or installing studs in preparation for drywall installation.
- Installed drywall, ceilings and trim and fabricated replacement trim and moldings.
- Assisted with the installation of structural components such as floor joists, wall frames, roof trusses, and staircases.
- Installed exterior finishes such as siding and roofing shingles.
- Performed various tasks using a wide range of power and hand tools while ensuring safety.
Auto Mechanic Assistant
Tasca Ford Automotive
Cranston , RI
06.2005 - 11.2006
- Performed routine maintenance tasks such as changing oil, checking fluids, and replacing filters.
- Repaired and replaced worn parts such as brakes, spark plugs, radiators, batteries, belts, hoses and other mechanical parts.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Moved vehicles to designated parking areas as directed by management.
- Ensured safe and efficient transport of customers to their desired car rental locations
Stock Associate
Stop & Shop
Warwick , RI
03.2003 - 06.2005
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Assisted customers in locating products throughout the store.
Education
GED -
CCRI
Lincoln, RI05-2015
Skills
- Performance Reviews
- Operational Reports
- Customer Service
- Financial Oversight
- Branch Operations Management
- Coaching and Mentoring
- Work Prioritization
- Delivery fleet management
- Cash Handling
- Multi-tasking ability
- Lean manufacturing and design
- Health and safety compliance
- Policies and procedures implementation
- Troubleshooting and problem solving
- Multi-site operations
- Team Building/Leadership
Timeline
Branch Manager
Brink's Incorporated
07.2021 - Current
Operations Manager
Dunbar Armored / Brink's Incorporated
05.2015 - 07.2021
Armed Guard
Dunbar Armored
08.2011 - 05.2015
Sales Associate
Sears
06.2010 - 08.2011
Car Detailer
Inskip Auto Mall
04.2010 - 06.2010
Stock Associate
Bj's Wholesale Club
04.2008 - 04.2010
Construction Apprentice
Newport Home Design
10.2006 - 04.2008
Auto Mechanic Assistant
Tasca Ford Automotive
06.2005 - 11.2006
Stock Associate
Stop & Shop
03.2003 - 06.2005
GED -
CCRI
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