Experienced operations supervisor with a passion for safety, innovation, and efficiency. Skilled in supervising and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Analytical thinker with a track record of successful business planning and day-to-day problem-solving.
• Supervised and optimized all aspects of operations, including supply chain, production, and customer service, resulting in increased efficiency and profitability.
• Trained and coached new and existing employees, and monitored daily activities to maximize team agility and performance.
• Utilized customer feedback to develop process improvements and support long-term business needs.
• Implemented operational planning and business frameworks to enhance resource utilization and reduce waste.
• Supervised a team of employees to achieve daily performance objectives, streamline procedures, and improve bottom-line profitability.
• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Maintained open and professional team relationships to quickly identify and resolve issues.
• Coordinated day-to-day and long-term activities within various business platforms.
• Supervised and trained a team of 100 to deliver outstanding customer service, boosting customer satisfaction ratings.
• Planned and prepared workflow schedules, delegating tasks for a 100-member team.
• Organized schedules, workflows, and shift coverage to meet expected business demands.
• Evaluated employee performance and developed improvement plans.
• Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel.
• Supervised a 60-member team in all aspects of operations, including supply chain, production, and customer service.
• Utilized agile work methods to drive rapid and successful project execution.
• Mentored associates to align performance with core company values and encourage career development.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Evaluated employee performance and developed improvement plans.