JEFFREY A REYES
Summary
Hardworking sales advisor excited to leverage sales expertise and customer service strengths to take on challenging objectives. Experienced sales professional bringing several years' experience selling electronics, home appliances, and software solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Advisor
Best Buy
Riverside
02.2026 - Current
- Announced “MVP” for May, 2026 for Rank 1 in RPD.
- Led sales initiatives in PC department during Q2
- Demonstrated product features and benefits to improve customer engagement and satisfaction.
- Maintained up-to-date knowledge of promotions and store policies to provide informed customer service.
General Manager
Scenic Gifts & Souvenirs LLC
Big Bear Lake
09.2019 - Current
- Business Expansion - Expanded from 1 to 4 locations and developed the in-house clothing brand 'Scenic Apparel,' streamlining procurement timelines. Revenue increased 950k to 4.5 million annually
- Leadership - Led a team of up to 20 employees and oversaw onboarding, policy creation, and analytics reporting optimizing operations
- Team Development - Mentored entry-level employees and promoted 6 employees to Store Manager
- Product Development - Managed product development, logistics, and inventory across multiple locations
- Store Development - Implemented POS systems and sales floor planograms
IT Support Engineer
Amazon
Moreno Valley
06.2015 - 08.2019
- IT Network Support - Large site IT Operations (1,000,000 sq ft); including surveillance, wireless, and network equipment
- Managed 4,000 to 5,000 devices on-site, ensuring optimal performance and reliability.
- Led large-scale site builds, utilizing project management and procurement tools to streamline processes.
- Policy Creation - Developed training programs and standardized policies for technical teams across North America
- Mentored technicians, guiding their development into engineering roles through hands-on training and support.
Field Systems Support
Panda Restaurant Group
Rosemead
08.2014 - 04.2015
- SLA - Improved system uptime by 78% by providing technical support to 8,000 PCs and POS systems.
- Assisted with technical support for the company's PC network serving 10,000 users.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Electronic Component Sales
Fry's Electronics
City of Industry
08.2011 - 07.2013
- Increased customer satisfaction by 33% by diagnosing hardware issues and providing technical support via phone.
- Achieved $234K annual revenue increase by designing compliant network solutions for small businesses.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's Degree - Network & Telecommunications Management
DeVry University
Pomona, CAGeneral Education -
Riverside Community College
Riverside, CAHigh School Diploma -
Los Altos High School
Hacienda Heights, CASkills
- Sales Strategy
- Sales Forecasting
- Sales Presentation
- Negotiation Skills
- Sales Analytics
- Market Research
- Customer Insights
- Product demonstration
- Customer engagement
- Team mentorship
- Problem solving
- Conflict resolution
- Effective communication
- Problem solving
Certification
CCNA - Cisco Certified Network Associate, Cisco
Timeline
Sales Advisor
Best Buy
02.2026 - Current
General Manager
Scenic Gifts & Souvenirs LLC
09.2019 - Current
IT Support Engineer
Amazon
06.2015 - 08.2019
Field Systems Support
Panda Restaurant Group
08.2014 - 04.2015
Electronic Component Sales
Fry's Electronics
08.2011 - 07.2013
Bachelor's Degree - Network & Telecommunications Management
DeVry University
General Education -
Riverside Community College
High School Diploma -
Los Altos High School