Jeffrey Armstrong

• Manage daily operations of full-service granite fabrication shop, installation, sales, and collections
• Also tasked with managing daily labor costs
• Provide daily direction to management as needed to ensure installation schedule and templating are completed as scheduled while exceeding customer expectations
• Implemented and executed 60-day plan to bring past-due accounts current
• Review pricing on commercial projects with focus on having full scope of work covered based on review of current construction documents including changes that are released

Oversee contract and scope review with a focus on items deemed in scope that were excluded from pricing.

• Managed a variety of personnel for one of the largest commercial flooring providers
• Provided mentorship and direct supervision, including performance management, for superintendents, project managers, warehouse & logistics personnel, and installers for day-to-day operations and projects
• Worked closely with the sales management team to understand sales performance for scheduling new projects
• Evaluated and managed resources and processes to achieve successful completion of a high volume of commercial flooring projects
• Analyzed performance data and implemented changes to optimize resources and revenue
• Articulated strategy with accounting to collect millions in past due receivables to bring the account current for industry standards and company guidelines.

• Organized job site operations for one of the premier stone installation and fabrication companies in the LA Market with over $100+ million in annual sales
• Ensured a consistent workflow allowing for the best use of manpower and fabrication resources for current and future phasing
• Identified discrepancies between the as-built conditions and shop drawings and worked through issues and discrepancies with the architects and owners to solidify a resolution through the RFI process or job site reviews
• Articulated management concerns at job site progress meetings for scheduling scope clarification and contract resolution
• Coordinated material logistics for ongoing projects with project managers and site operations for the proper sequencing of material deliveries and the logistics requirements for the job site
• Orchestrated assignments for a workforce of 200+ hourly employees during COVID.

• Strategically guided a new branch office from inception to grow over a 10 million dollar backlog while building out a team of industry professionals to sustain the growth of the company
• Strategically controlled overhead costs while still providing exceptional customer service and meeting established project deadlines
• Oversaw the daily leadership of all sales, estimating, and operations activities
• Shepherded relationships with decision-makers allowing for the continued growth in sales within the Florida market
• Overhauled project material selections for owners and architects when value engineering options were needed to meet budget constraints
• Negotiated pricing with multiple vendors to add 2 to 4% profit to the project for all scopes of work priced
• Organized subcontractor workforce and addressed performance issues as needed.

• Oversaw numerous large-scale projects for an industry-respected contractor in the tile, stone, and terrazzo industry
• Managed new projects from award to completion including change order pricing
• Coordinated ordering of materials and logistics for newly assigned projects
• Conducted job site visits to review conditions and ensured high quality of work and timeliness of completion
• Reviewed billing on projects assigned to limit under the billing of projects and past due accounts.

• Managed marble and granite fabrications for both retail and large-scale commercial projects
• Assisted with material selection and customer sign-off process on countertop layout for fabrication
• Managed customer concerns before installation and after to achieve a satisfactory result.

• Increased market share by establishing and implementing consistent order management procedures
• Instituted an equitable pricing structure for the market for dealers in the market
• Increased growth margin of sales to 50% while netting out 33% of each dollar sold
• Improved open account management reducing past-due accounts by 20%.