Jeffrey A. Simpson
Raleigh,NC
Summary
Experienced professional with 20+ years of diverse background in solution and architecture-based environments, including inside and field sales, technical support, R&D, inside sales/customer loyalty, and partner program management. Strong knowledge of event/meeting management, with meeting platforms including On24, Zoom, Webex, and Teams with Unified Communication (UC) protocol using full production audio, video and chat. Skilled in providing technical pre and post-sales support, knowledge transfer, and customer-facing interactions to identify and resolve business issues. Comprehensive understanding of designing, implementing, and optimizing complex IT infrastructures. Known for adaptability, problem-solving abilities, and effective communication skills in achieving reliable and innovative solutions in dynamic environments.
Overview
23
23
years of professional experience
Work History
Senior Systems Engineer - SMB Financial Sevices
SAS Institute
04.2021 - Current
- Collaborated with SAS Solution and architecture teams for US Financial Services Sales primary and overlay account executives, field account executives, resellers and sales development deliver innovative solutions for business needs.
- Developed solution and product demonstrations around SAS technologies including AI and Cloud environments
- Architectural discussion arouncdcloud environments including Azure, AWS and GCP.
- Work with account executives to provide the value proposition of SAS Software in solving business issues across the various industries
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Develop and present customer demonstrations and webinars
- Provide proof of concept and product demos
- Assist Sales teams with RFI/RFP’s
- Help clients though complex system upgrades by creating detailed implementation plans and engaging partner and professional servies as needed
Sr Partner Enablement Manager
SAS Institute
04.2018 - 04.2021
- Successfully manage programs from initiation to delivery and serve as a point of escalation for SAS Partner Community
- Establish and achieve strategic business initiatives, deliver on commitments, and develop key performance indicators to refine and establish processes
- Lead support for Channel Account Managers and Alliance Specialists to provide value proposition for SAS partners and their software portfolio in solving business issues across various industries
- Co-developed analytics dashboard for managing partner educational development including ETL processes
- Designed and programmed reporting structure to monitor partner certifications, specializations and competencies for annual renewal of partner eligibility
- Established strategic goals, contingency plans, manage risks, and improve process efficiency
- Coordinated global technology workshops for partner users leveraging global technology practice, product management and research and development. These included my experience with On24, Zoom, WebEx and Teams. Included video, audio, multiple video inputs and chat.
- Implemented continuous process improvement initiatives to accelerate time to value proposition, automation, and enhance user experience
- Collaborated with cross functional vendors and SAS teams - R&D, Technical Support, Product Management, Sales, Legal, IT, SAS admins, DBA, procurement, etc
- Managed partner access to SAS Demo assets and presentations through SAS Partner Demo Center, R&D for relevance of demo and POC tools, and troubleshooting accessibility issues
- Prioritize and communicate customer requirements / issues to R&D, Partner Demo Center and SAS Technical Support
- Working knowledge of key growth initiatives to develop Partner Learning Boards
- Communicate program goals, accomplishments, and risks to executive leadership team
Customer Success Senior Systems Engineer
SAS Institute
04.2011 - 04.2018
- Highly accomplished and experienced engineering professional responsible providing technical and product support for Fortune 500 customers
- Proven track record for supporting, developing and providing product and solution support and education to develop and maintain relationships with SAS customers
- Lead support for Customer Account Executives to provide value proposition for existing SAS customers and their Software portfolio in solving business issues across the various industries
- Develop and present customer demonstrations and webinars of SAS portfolio, SAS Data Management solutions, business intelligence and analytics
- Provide high-availability post sales technology support for US Customer Loyalty team supporting Customer Account Executives
- Assist customers in researching and solving technical issues including working SAS Technical Support, Contracts and Research and Development
- Collaborated with Global technology practice, research and development, product management and technical support to create a highly successful SAS Ask the Expert global webinar series
Sales Systems Engineer 4
SAS Institute
08.2002 - 04.2011
- Provide high-availability technical sales support for US Inside Sales primary and overlay account executives, field account executives, resellers and sales development
- Work with account executives to provide the value proposition of SAS Software in solving business issues across the various industries
- Develop and present customer demonstrations and webinars
- Sales revenues consistently in the top 2 for Inside Sales Systems Engineers in exceeding sales target
- Revenue ranging between $2.6 -3.5 million
- Provide proof of concept and product demos for SAS foundation technologies suite, Enterprise BI Server, Enterprise Data Integration Server, Customer Intelligence Solutions, Social Media Analytics, Web Analytics and SAS analytics
- Assist Sales teams with RFI/RFP's
- Developed and managed (iSpot) Inside Sales Product and Opportunity Training series for account executives since its inception in 2004
- Developed one on one training program for newly hired account executives for SAS Foundation as a lead-in for Starting Block training program
- Proactively provided support for new internal and external system engineers to make them immediately productive
- Liaison between Inside Sales Systems Engineers, SAS Technical Support and Research and Development teams for addressing customer needs and issues
Education
BS - Computer Science
North Carolina State University
01.1988
Skills
- Process documentation
- Cloud Architecture and Cloud Services
- Hardware configuration
- Proficient in SAS and Databases (sql)
- Proficient in SAS
- Troubleshooting
- Capacity planning
- Quality assurance testing
- Design and implementation
- Expert problem solving
- System architecture design
- Software development experience
Accomplishments
- Received recognition for 2nd highest number of first level technical support problem resolutions 1991-1992.
- 2006 US Commercial Sales HLS and Education Practice Technical Excellence Award
- 2006 US Commercial Sales Manufacturing Star Performer Award
- 2005 US Commercial Sales Innovation Award
- 2004 US Commercial Sales Champion Award
- SAS Certified Base Programmer for SAS9
Timeline
Senior Systems Engineer - SMB Financial Sevices
SAS Institute
04.2021 - Current
Sr Partner Enablement Manager
SAS Institute
04.2018 - 04.2021
Customer Success Senior Systems Engineer
SAS Institute
04.2011 - 04.2018
Sales Systems Engineer 4
SAS Institute
08.2002 - 04.2011
BS - Computer Science
North Carolina State University
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