Jeffrey Ayim-Appiah
Columbia,MD
Summary
Results-driven Workers Compensation Claims Analyst with Chubb Insurance, skilled in advanced MS Excel and database management. Proven track record in enhancing operational efficiency and training teams, while ensuring compliance and accuracy. Recognized for implementing streamlined processes that improved service delivery and customer satisfaction. Strong analytical and communication skills contribute to successful outcomes.
Overview
21
21
years of professional experience
Work History
Workers Compensation Claims Analyst
On Contract to Chubb Insurance
08.2022 - Current
- Oversee workflow processes to ensure timely completion of insurance documentation
- Train new workers on operational procedures and safety protocols
- Enhance efficiency by implementing streamlined communication methods within teams
- Review policy documents for accuracy and compliance with regulatory standards
- Maintain ESIS Standard & Best Practices
- Meet goals & objectives established by ESIS and the Claims Vice President
- Escalate issues appropriately and follow through
- Respond to customers appropriately, timely & accurately
- Make sound judgment decisions and differentiate information
- Comply with all statutory reporting and licensing requirements for multiple jurisdictions
- Clearly and concisely document the ESIS claim system with activities, investigations and plans in a timely manner.
Inventory Control / Operations Research Analyst
TTI,USA on Contract to T. Rowe Price
11.2021 - 04.2022
- Analyzed complex data sets to identify trends and support decision-making processes.
- Developed optimization models to enhance operational efficiency and resource allocation.
- Collaborated with cross-functional teams to refine business processes and improve service delivery.
- Utilized statistical software to perform predictive analytics, ensuring data-driven strategies.
- Led team to conduct weekly inventory of hard soft drives by scanning all bar codes into the database
- Maintained a complete activity log and prepare reports on degaussed media
- Daily monitoring of the movement of computer equipment replacement parts and document them, then prepare reports for Management.
- Conducted risk assessments to evaluate potential impacts on project outcomes and investments.
Inventory Administrator /Warehouse Material Handler
XPO Logistics
04.2017 - 08.2021
- Managed inventory levels using Warehouse Management System to optimize stock availability and minimize discrepancies.
- Coordinated regular audits to ensure compliance with company policies and accuracy of inventory records.
- Developed training programs for new staff on inventory control procedures and software systems.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Analyzed inventory data to identify trends, informing strategic decisions for stock replenishment.
- Collaborated with cross-functional teams to streamline supply chain operations and enhance service delivery.
- Led initiatives to improve accuracy in order fulfillment, resulting in increased customer satisfaction rates.
- Mentored junior staff, fostering a culture of continuous improvement and operational excellence within the team.
- Reduced overstock and maintained optimal inventory levels with meticulous record-keeping and strategic planning.
- Negotiated favorable terms with vendors for bulk orders, securing cost savings for the company without sacrificing quality or service timeframes.
- Coordinated with suppliers, ensuring timely deliveries and accurate order fulfillment for improved supply chain efficiency.
- Enhanced warehouse organization by redesigning storage layouts for maximum space utilization.
- Monitored product expiration dates to reduce waste by rotating stock efficiently and disposing of expired items promptly.
- Developed detailed reports on inventory levels, turnover rates, and sales history for informed decision-making among executives.
- Conducted regular audits of warehouse safety protocols to ensure compliance with industry standards.
- Established strong vendor relationships through effective communication and collaboration, enhancing overall supply chain effectiveness.
- Streamlined inventory processes by implementing efficient tracking and documentation systems.
- Trained new employees on inventory management procedures and software tools, contributing to their onboarding success.
- Prepared weekly reports on inventory performance metrics, identifying areas of improvement or concern for management review.
- Implemented a barcode scanning system, speeding up the receiving process and improving overall accuracy.
- Managed physical inventory counts, reconciling discrepancies to maintain accurate records and minimize errors.
- Reviewed purchase orders for accuracy before submitting them to suppliers, catching potential errors early in the process.
- Completed physical inventory counts each month.
Warehouse Associate/Data Entry Processor
Mid Atlantic
06.2014 - 03.2017
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to meet daily shipping and receiving goals.
- Inspected incoming shipments for quality assurance and compliance standards.
- Maintained regular inventory counts and record keeping of all stored goods
- Compiled, prioritized, sorted, and processed about 50,000 + customer orders in local database
- Maintained a 99% accuracy rate assessing client and account documents for errors according to standard practices.
Warehouse Worker/Data Entry Clerk
Format Records Center
11.2004 - 03.2014
- Operated forklifts and pallet jacks for efficient material handling
- Managed inventory processes to ensure accurate stock levels
- Conducted quality control inspections on incoming and outgoing shipments
- Trained new hires on safety protocols and operational procedures
- Streamlined order picking processes to enhance workflow efficiency
- Collaborated with team members to resolve logistical challenges
- Led efforts to improve workplace safety, resulting in fewer incidents
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Enter customers' records, vendors receipts, and invoices into the records system
- Implemented a digital filing solution that improved records management and customer follow-up processes.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Bachelor of Arts - Business Management
College of Professional Studies
06-1984
Skills
- Advanced MS Excel
- Outlook
- Database Management
- Spreadsheet Management
- Typing Skills -45 wpm
- Administrative Support
- Data Transcription
- Data Verification for accuracy
- Filing and Data archiving
- Cleaning
- Inventory stocking
Accomplishments
- Led a team of 10 to use Microsoft Excel to develop inventory tracking spreadsheets in XPO Logistics
- Currently an Online Bachelor of Science Undergrad Student in Psychology with Concentration in Clinical & Counseling.
Timeline
Workers Compensation Claims Analyst
On Contract to Chubb Insurance
08.2022 - Current
Inventory Control / Operations Research Analyst
TTI,USA on Contract to T. Rowe Price
11.2021 - 04.2022
Inventory Administrator /Warehouse Material Handler
XPO Logistics
04.2017 - 08.2021
Warehouse Associate/Data Entry Processor
Mid Atlantic
06.2014 - 03.2017
Warehouse Worker/Data Entry Clerk
Format Records Center
11.2004 - 03.2014
Bachelor of Arts - Business Management
College of Professional Studies