Dynamic sales associate with proven skills in visual merchandising, inventory management, and point-of-sale systems. Committed to enhancing customer experiences through effective product recommendations and exceptional service.
Overview
29
29
years of professional experience
Work History
Sales Associate
Morris/Ashley Furniture
Springdale, Ohio
10.2015 - Current
Assisted customers in locating products and answering questions.
Maintained organized merchandise displays to enhance customer experience.
Processed transactions accurately using point-of-sale systems.
Collaborated with team members to ensure store cleanliness and safety.
Handled inventory management tasks, including stocking shelves and tracking items.
Provided product recommendations based on customer preferences and needs.
Supported promotional events by setting up displays and assisting customers.
Engaged with customers to build rapport and ensure satisfaction during visits.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Maintained cleanliness of store environment including floors, windows, displays.
Restocked shelves as needed to ensure sufficient inventory levels.
Built and maintained relationships with peers and upper management to drive team success.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained up-to-date knowledge of store merchandise and policies.
Trained new team members in cash register operation, stock procedures, and customer services.
Sold various products by explaining unique features and educating customers on proper application or usage.
Processed transactions using a point-of-sale system.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Used technology resources to assist customers in locating and selecting items.
Upsold additional items based on customer interests and needs.
Demonstrated product features and benefits for customers' needs.
Received and displayed product shipments on store retail shelves upon delivery.
Developed promotional strategies to increase sales volume.
Attended weekly team meetings to review performance goals and objectives.
Conducted inventories on a regular basis to track stock levels.
Adhered to company initiatives and achieved established goals.
Tracked sales performance metrics to identify trends in market place.
Processed returns, exchanges, and refunds in accordance with company policies.
Adapted sales strategies based on customer interactions and feedback to improve results.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Described merchandise and explained use, operation and care.
Placed special orders or called other stores to find desired items.
Bagged or packaged purchases and wrapped gifts.
Prepared merchandise for purchase or rental.
Maintained records related to sales for store management.
Owner mobile Bar Service
Beaches Portable Bar, LLC
Fairfield, OH
06.2014 - Current
Managed daily operations of a mobile bar service at various events.
Developed and implemented marketing strategies to attract new clients.
Coordinated logistics for bar setups, ensuring timely delivery and service.
Trained staff on cocktail preparation and customer service best practices.
Maintained inventory levels of beverages and supplies for seamless operations.
Established relationships with vendors for sourcing quality products.
Ensured compliance with health regulations and safety standards at events.
Created engaging social media content to promote services and events.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Reviewed legal documents related to business operations.
Organized events such as trade shows and conferences.
Bar Owner
Beaches Grosbeck Tavern
Cincinnati, Ohio
11.1996 - 04.2008
Managed daily operations of the tavern and ensured smooth service flow.
Oversaw staff scheduling and maintained optimal workforce levels.
Developed and implemented new drink menus to enhance customer experience.
Trained and mentored bartenders on mixology techniques and customer service skills.
Maintained inventory control and ordered supplies to meet demand.
Ensured compliance with health and safety regulations during service hours.
Established relationships with local suppliers for quality beverage sourcing.
Coordinated promotional events to attract customers and boost sales volume.
Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
Analyzed sales data to identify trends in customer preferences.
Participated in community outreach activities to build relationships within the neighborhood.
Established policies regarding employee conduct, dress code, service expectations.
Developed and implemented marketing strategies to attract new customers.
Conducted regular inventories to identify shortages or overstocking issues.
Inspected equipment regularly to ensure it is functioning properly.
Organized special events such as live music performances or holiday celebrations.
Managed the daily operations of the bar, including scheduling staff, ordering inventory, and processing payments.
Trained new employees in proper safety protocols as well as customer service techniques.
Maintained detailed records of expenses related to running the bar including payroll costs.
Analyzed financial data to determine operational efficiency and profitability trends.
Created and maintained a safe and welcoming atmosphere for patrons.
Kept up-to-date on changing liquor laws and regulations at both state and local levels.
Designed promotional materials such as flyers or digital advertisements for upcoming events.
Advertised job openings through various channels such as online job boards or local newspapers.
Implemented POS systems to streamline payment transactions and improve accuracy of sales records.
Supervised bartenders, servers, cooks, dishwashers, security personnel, and other employees.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Set pricing structures according to market analytics and emerging trends.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Developed and implemented successful sales strategies to meet business goals.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Managed sales presentations to promote product and brand benefits.
Led startup and creation of operational procedures and workflow planning.
Hired and trained new department managers to increase team oversight and productivity.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored progress by establishing plans, budgets and measuring results.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Implemented campaigns and promotions to help with developing goods and services.
Mitigated business risks by working closely with staff members and assessing performance.
Forecasted customer demand to set prices or credit terms for goods or services.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Structured HR consulting services to support clients during organizational developments and changes.