Jeffrey Beattie
Conway,South Carolina
Summary
Dedicated and detail-oriented cybersecurity student pursuing an Associate's Degree in Cybersecurity, with aspirations to advance to a Bachelor's Degree. Committed to establishing a robust foundation in information security principles, threat analysis, and risk management while eager to translate theoretical knowledge into practical applications. Passionate about staying ahead of emerging threats and continuously enhancing skills through hands-on experience and ongoing education, including online courses for additional certifications. Prepared to contribute innovative solutions in the cybersecurity field and make a meaningful impact in safeguarding digital environments, leveraging over 10 years of experience in the automotive industry to bring exceptional troubleshooting and customer service skills to the tech landscape.
Overview
11
11
years of professional experience
Work History
ADAS tech
Protech automotive solutions
02.2025 - Current
- ADAS tech, performing calibrations and writing repair orders for work done while looking up service information for all calibrations needed for each car, ensuring compliance and quality in repairs
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Lead Technician Used Inventory
Bob Mills Mitsubishi
09.2024 - 01.2025
- Automotive repair including assisting in writing repair orders and looking up service information through multiple platforms, providing support to the team
- Tested components and systems to evaluate performance and identify concerns.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Senior Delivery Director
A&A produce
03.2024 - 09.2024
- Loading and unloading produce and inspecting products, ensuring quality control and compliance with inventory standards
- Inventory control, demonstrating management skills in logistics and supply chain
Senior Lead Technician
Ridgeway car care
04.2023 - 03.2024
- Work on all used cars and customers, ensuring high standards of repair order compliance
- Make repair orders and build sales tickets, assisting customers with their needs
- Manage and maintain all inventory of the shop supplies and stocked inventory, demonstrating leadership in inventory control
- Improved customer satisfaction rates by providing timely and effective technical support.
- Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
- Managed inventory control efforts, preventing stock shortages while eliminating waste through strategic ordering practices.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Master Technician
Beach Ford
04.2022 - 04.2023
- Repair customer cars with a focus on quality and compliance with repair orders
- Oversee and assist others with repairs as needed, providing support and guidance to junior technicians
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
Shop Forman
Meineke car care
01.2020 - 04.2022
- Running the repair shop and leading the team of technicians, ensuring effective management and operational efficiency
- Required to do all the tech scheduling for day-to-day work and time off when needed, demonstrating strong leadership skills
- Responsible for all shop maintenance and inventory management, ensuring compliance with safety standards
- Keep the shop updated with everything needed for OSHA, providing virtual support and guidance to the team
- Established mentorship program to support professional development of junior staff.
- Conducted performance evaluations for team members to identify areas for growth and development.
- Increased workshop efficiency by implementing streamlined work order processing system.
- Led development of safety protocols to minimize workplace accidents, significantly improving overall safety.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Managed project timelines to ensure work was completed on schedule and within budget.
- Facilitated team meetings to discuss progress and address any issues, fostering collaborative work environment.
- Oversaw maintenance and repair of shop equipment.
- Managed materials inside shop and at job locations.
- Streamlined tool management system, ensuring tools were always available when needed.
- Used hand and power tools, equipment, and instruments accurately.
- Improved customer satisfaction by providing timely and accurate updates on repair status.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Enhanced team skill levels through regular training sessions and workshops.
Owner and Operator
Lucas car care
02.2015 - 01.2020
- Owner and operator of a busy shop, performing all repairs on vehicles while ensuring compliance with repair orders
- Writing repair orders and parts ordering, managing inventory control, accounts payable, and receivable, showcasing leadership in business operations
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH06-2030
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH06-2028
Certification - Automotive Technology
ASE And Ford Certified Technician
01.2014
Skills
- Problem Solving, Leadership, Adaptability, Communication, Assisting Others, Technical Skills, Compliance, Reporting, Data Analysis, Project Management, Repair Order Compliance, Remote Support, Virtual Support
- Vulnerability assessment
- Social engineering
- Physical security
- Incident response
- Works Well Under Pressure
- Problem-solving
- Attention to detail
- Quality control
- Multitasking and organization
- Critical thinking
- OSHA compliance
Accomplishments
- Established Efficient Inventory Management SystemImplemented a comprehensive inventory management system at Meineke Car Care, reducing supply costs by 20% and ensuring timely availability of essential parts.
- Led a High-Performing TeamManaged a team of technicians at Meineke Car Care, improving overall shop productivity by 30% through effective scheduling and training.
- Increased Customer SatisfactionAchieved a 95% customer satisfaction rating at Beach Ford by enhancing repair quality and providing exceptional service.
- Streamlined Repair ProcessesDeveloped and executed streamlined repair processes at Lucas Car Care, resulting in a 25% reduction in vehicle turnaround time.
- ADAS Calibration ServicesAssisting in advanced driver-assistance systems (ADAS) calibration services at Protech Automotive Solutions, expanding service offerings and attracting new clientele.
Affiliations
Cyber SNHUpers Cyberleague Club
SNHU Student Lounge
SNHU military students
LANGUAGES
English, learning Spanish
Timeline
ADAS tech
Protech automotive solutions
02.2025 - Current
Lead Technician Used Inventory
Bob Mills Mitsubishi
09.2024 - 01.2025
Senior Delivery Director
A&A produce
03.2024 - 09.2024
Senior Lead Technician
Ridgeway car care
04.2023 - 03.2024
Master Technician
Beach Ford
04.2022 - 04.2023
Shop Forman
Meineke car care
01.2020 - 04.2022
Owner and Operator
Lucas car care
02.2015 - 01.2020
Bachelor of Science - Cyber Security
Southern New Hampshire University
Associate of Science - Cyber Security
Southern New Hampshire University
Certification - Automotive Technology
ASE And Ford Certified Technician
LOCAL CAR CLUB
Owner
Owner of a local car club. We put on charity events on for kids and veterans.