Jeffrey Beatty
Fort Belvoir,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
12
years of professional experience
Work History
ISSO
US Coast Guard Headquarters
Washington, DC
06.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed user accounts within Active Directory environment.
- Learned about latest security threats from blogs and online publications.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Designed, implemented, and maintained security systems and controls.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
- Made recommendations to improve security procedures and systems.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
- Updated computer security policies and procedures upon learning of new risks.
- Recommended corrective actions to address identified risks or vulnerabilities.
- Monitored security systems for unauthorized access and suspicious activity.
- Collaborated with internal teams to develop comprehensive disaster recovery plans.
- Educated staff on information security awareness topics such as phishing attacks, secure passwords.
- Created detailed reports outlining findings from security reviews and audits.
- Evaluated network architecture designs to identify potential vulnerabilities.
- Coordinated incident response efforts when a breach was detected.
- Conducted regular security audits to ensure compliance with established guidelines.
- Reviewed vendors' products for potential weaknesses in their applications or services.
- Documented all changes made to the organization's IT infrastructure to ensure compliance with industry regulations.
- Implemented user authentication protocols such as two-factor authentication.
- Mentored junior employees in departmental activities and procedures.
- Coordinated security updates to avoid outages and downtime.
- Collaborated with stakeholders to implement and update disaster recovery plans.
- Educated individuals on complex computer terms using easy-to-understand wording.
- ISSO for JWICS/TS/SCI systems.
- ISSO for six classified spaces known as sensitive compartmented information facility.
Electronic Support Detachment Supervisor
US Coast Guard
Saint Petersburg, FL
06.2022 - 06.2023
- Provided guidance and direction to subordinate officers on a variety of issues related to their duties.
- Assisted in developing new policies, procedures or programs related to law enforcement activities.
- Facilitated meetings between staff members, community groups, victims' families or other stakeholders.
- Oversaw daily operations of the detachment, including personnel management and training.
- Managed budgets for personnel, equipment and supplies.
- Responded quickly and effectively to emergency situations when called upon.
- Resolved disputes among staff members through mediation or other appropriate means.
- Evaluated performance of personnel on an ongoing basis and provided feedback as needed.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Ordered replacement parts as required to keep machines running efficiently.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- ESD St Petersburg Supervisor: responsible for operation , maintenance, repair of an unclassified network including 15 servers, 80 network switches, and 800 computers valued at $1B. Oversee monthly maintenance for 6 cutters, 37 boats, and 7 rescue 21 towers. Serve as ESD quality assurance inspector, assistant safety officer, and physical inventory control officer. Lead IT for all projects and oversee remedy ticket system.
- Supervisor of 3 civilians and 22 military personal.
USCGC Midgett IT Shop Chief
US Coast Guard
Honolulu, HI
06.2019 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Provided technical support for users with complex IT issues.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Assisted with the installation of new applications on workstations and servers.
- Directed daily assignments and process workflows.
- Monitored system performance to ensure optimal availability of services.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Developed policies and procedures related to computer security measures.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Responded promptly to incidents reported by users via phone or email tickets.
- Implemented new technologies to improve system reliability and efficiency.
- Performed regular backups of critical systems using backup software tools.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Conducted research into emerging technologies in support of system development efforts.
- Monitored network performance to determine adjustments needed.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Designed, configured and tested computer hardware and operating system software.
- Lead IT for unclass and classified systems.
- Lead technician for sea commander and GPS systems.
Electronic Support Detachment IT Shop LPO
Us Coast Guard
New Orleans, LA
06.2016 - 06.2019
- Oversaw daily operations of the detachment, including personnel management and training.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Resolved escalated customer complaints in a timely manner.
- Maintained records, logs and lifecycle documentation of work requests.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Trained new employees on support processes, procedures and knowledge base.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Coordinated with other departments to ensure customer satisfaction.
- Devised incisive workarounds and resolutions for IT-related problems.
- Increased overall company performance through improved IT uptime and cost reductions.
- Evaluated existing processes for efficiency improvements.
- Trained employees on [Software] use and instructional techniques.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Collaborated with vendors, suppliers when required for procuring hardware, software solutions.
- Fielded complaints and feedback from customers about service and employees.
- Developed daily, weekly and monthly reports on help desk team's productivity.
- Lead Petty Officer for 6 technicians supporting over 800 users and 1000 computers. Maintained and oversaw support ticket of 300 tickets on a daily basis.
Assistant Information Officer
Us Coast Guard
New Orleans, LA
06.2012 - 06.2016
- Provided support to staff members in regards to technical queries relating to Information Officer tasks.
- Recommended corrective actions to address identified risks or vulnerabilities.
- Monitored security systems for unauthorized access and suspicious activity.
- Created detailed reports outlining findings from security reviews and audits.
- Evaluated network architecture designs to identify potential vulnerabilities.
- Collaborated with internal teams to develop comprehensive disaster recovery plans.
- Educated staff on information security awareness topics such as phishing attacks, secure passwords.
- Coordinated incident response efforts when a breach was detected.
- Assisted with vulnerability scans and penetration tests.
- Maintained up-to-date knowledge of emerging threats and countermeasures in the field of information security.
- Conducted regular security audits to ensure compliance with established guidelines.
- Information system security officer for District office, overseeing both unclassified and classified networks. Worked for Admiral maintaining their video conferencing equipment. Assistant Command security officer running clearance and back ground checks. Crypto assistant officer, loading and maintaining crypto at a district level.
Education
BS Information Technologies - Information Technology
Southern New Hampshire University
Hooksett, NHSkills
- Team Building
- Team Management
- Analytical and Critical Thinking
- Self-Directed
- Troubleshooting
- Customer Service
- Networking
- Time Management
- Attention to Detail
- Effective Leader Civilian and Military personal
Timeline
ISSO
US Coast Guard Headquarters
06.2023 - Current
Electronic Support Detachment Supervisor
US Coast Guard
06.2022 - 06.2023
USCGC Midgett IT Shop Chief
US Coast Guard
06.2019 - 06.2022
Electronic Support Detachment IT Shop LPO
Us Coast Guard
06.2016 - 06.2019
Assistant Information Officer
Us Coast Guard
06.2012 - 06.2016
BS Information Technologies - Information Technology
Southern New Hampshire University
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