Summary
Overview
Work History
Education
Skills
Certification
Clearance
Timeline
Generic

Jeffrey Beaulieu

Norfolk,VA

Summary

Experienced professional with a strong customer service background, excelling in issue resolution and ensuring customer satisfaction. Demonstrates seamless collaboration with team members to achieve shared goals and adapt to evolving demands. Proficient in effective communication, problem-solving, and delivering exceptional service. Known for reliability and a results-driven approach, eager to contribute to organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Associate

ADS, Inc.
08.2022 - Current
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Participated in ongoing professional development initiatives to optimize productivity and processes.
  • Worked directly with customers and suppliers to quickly resolve post order issues.
  • Utilized cross-departmental collaboration to confirm that issues were resolved under legal and contractual guidelines.

Tech Support Analyst – Tier I

I.T. Coalition
09.2020 - Current
  • With customer service in mind, optimized patience, attentiveness and positive language skills to get the customer to quickly and calmly resolve the issues
  • With contractual agreements in mind, became proficient in time management and attention to detail
  • Quickly and effectively complete projects and reports to assure our users in the system meet audit guidelines
  • Analyzed effectiveness of systems and escalated improvements to IBM

USCG FINCEN CAS Helpdesk Tier I

Knight Point Systems, Inc.
04.2018 - 09.2020
  • With security in mind, focus on detail to make sure all accounts created or modified have accurate and valid information
  • Proficient in communication skills to help customers better understand the software and hardware they are required to use

Support Services Analyst

Dollar Tree, Inc.
08.2015 - 03.2018
  • To provide quick and accurate technical resolutions for the Corporate Office, Distribution Centers, Stores and Remote Users to ensure full functionality in the company
  • Provide training for newly hired Support Services Associates to help them understand our software and hardware and better communicate with our customers
  • Troubleshooting the software and hardware of registers, servers, printers, network switches/cabling, internet connectivity, various applications and corrupt files
  • With personal productivity in mind, exceptional in multitasking; often attending to customers while documenting troubleshooting steps and assisting other associates

Education

High School -

Kempsville High School
Virginia Beach, VA

Associates Degree - Graphic Design

Tidewater Community College

Skills

  • Oracle Software
  • Java Software
  • SQL
  • FSMS (Financial Systems Modernization Solution)
  • SNOW
  • Salesforce
  • Outlook
  • Excel

Certification

HDI Customer Service Certificate

Clearance

Unclassified

Timeline

Customer Care Associate

ADS, Inc.
08.2022 - Current

Tech Support Analyst – Tier I

I.T. Coalition
09.2020 - Current

USCG FINCEN CAS Helpdesk Tier I

Knight Point Systems, Inc.
04.2018 - 09.2020

Support Services Analyst

Dollar Tree, Inc.
08.2015 - 03.2018

Associates Degree - Graphic Design

Tidewater Community College

High School -

Kempsville High School

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Jeffrey Beaulieu