Staffing, scheduling, running shifts, end of day reports, end of month financial, payroll, AR tracking and deposits for caters, as well as various events
Daily marketing and special events.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Bartending Manager
Duke Tracy's
01.2012 - 12.2015
Worked day shifts as general Maintenance and inventory and ordering of liquor and beer
I also closed up including security of building and cash drop.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed and maintained relationships with customers and suppliers through account development.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Restaurant Bar Manager
Red Robin
08.2008 - 08.2012
Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
Increased sales Number% annually by creating and implementing marketing plans, menus, specials and promotions.