Jeffrey Bell
Yuba City,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
17
17
years of professional experience
Work History
Cage Cashier
Hard Rock Casino
10.2023 - 05.2024
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Merchandise Sales Lead
Sam's Club
07.2021 - 06.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Maintained orderly stockroom for ease of retrieval.
- Received incoming merchandise and stored in correct stock locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Store Manager
Lids Hat World
03.2011 - 07.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Full Time Assistant Manager
Pier 1 Imports
01.2007 - 03.2011
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Processed freight on weekly basis
- General cashier/customer service skills
- Set up Floor displays and signage
Education
High School Diploma -
Abraham Lincoln High School
Marysville, CA06.2000
Skills
- Sales \ Cashier experience
- Human Resources Oversight
- Staff Scheduling
- Assignment Delegation
- Customer Service Management
- Administrative Management
- Inventory Tracking and Management
- Product Transportation
- Recruitment and Hiring
- Forklift certified ( Crown stand-up )
Timeline
Cage Cashier
Hard Rock Casino
10.2023 - 05.2024
Merchandise Sales Lead
Sam's Club
07.2021 - 06.2023
Store Manager
Lids Hat World
03.2011 - 07.2020
Full Time Assistant Manager
Pier 1 Imports
01.2007 - 03.2011
High School Diploma -
Abraham Lincoln High School