Jeffrey Black
Valrico
Summary
Dynamic Regional Director at Everstory Partners with a proven track record in regulatory compliance and efficiency optimization. Spearheaded a Train-the-Trainer program, enhancing staff training and reducing safety incidents by over 12%. Expert in budget development and vendor management, committed to delivering exceptional customer care and operational excellence.
Overview
15
15
years of professional experience
Work History
Regional Director, Grounds and Facilities
Everstory Partners
06.2023 - Current
- Develop and monitor division work plan for 190 sites, evaluating workflows and methods to ensure operational consistency and regulatory compliance.
- Investigate and remediate agency warnings and violations, ensuring strict compliance with federal, state, and local regulations.
- Rewrote Maintenance Standard Operating Procedures to maintain a safe and secure environment resulting in a reduction of safety incidents by 12%+ over a 2-year period.
- Co-created company-wide Train-the-Trainer maintenance program, empowering staff with standardized safety and inspection procedures.
- Designed preventive maintenance checklists and inspection procedures, improving equipment readiness by 15% and reducing downtime
- Conduct on-site surveys to assess performance, equipment maintenance practices, capital needs, and areas of improvement.
- Develops regional specifications for vehicles and equipment based on usage, soil type, and weather.
- Monitors electronic work order system for compliance, accuracy and timely completion of assigned tasks.
- Lead recurring superintendent meetings to evaluate operational issues, safety action items, and customer satisfaction initiatives.
- Oversee vendor contractual compliance and resolve service disputes to maintain uninterrupted operations.
- Conduct regular terminal-like facility inspections and drills to test emergency response readiness and security protocols.
- Remote
Cemetery Manger
City of Plant City
Plant City
11.2019 - 06.2023
- Directed division work plan development, assigned projects, and evaluated methods to optimize operations and ensure regulatory compliance.
- Prepared, justified, administered, and oversaw the Cemetery Operations Division budget of $1.3 million.
- Oversaw capital budgeting and forecasting for facility expansion projects, ensuring compliance with financial and regulatory standards.
- Managed recruitment, training, and evaluation of operations staff, establishing performance standards and safety protocols.
- Staffed and coordinated Emergency Operations Center during critical events, managing communications and response teams.
- Resolved public and leadership inquiries, ensuring policy compliance and maintaining a premier customer experience.
- Led safety education and facility inspections, enforcing protocols and corrective actions to maintain a secure environment.
- Developed and implemented division SOPs to standardize operations and ensure regulatory compliance.
- Coordinated tenant and stakeholder communications to resolve operational issues and enhance service delivery.
Cemetery Caretaker / Procurement Specialist
Fort Jackson National Cemetery
Columbia
10.2016 - 10.2016
- Processed procurement requisitions for supplies and services to support continuous operations and regulatory compliance.
- Reviewed project requisitions to verify documentation and approvals met contracting and regulatory standards.
Cemetery Operations Supervisor
Veterans Elite Inc.
West Point
10.2012 - 10.2013
- Managed the daily operations of the West Point Cemetery.
- Prepared reports and correspondence, maintained and updated office files and records, purchased materials and supplies and monitored expenditures.
- Provided work plan for routine maintenance of cemetery grounds including grave preparation and repair, landscaping, irrigation, lawn maintenance, installing grave markers and minor building repairs.
- Maintained relationships with families and guests, ensuring a positive and memorable experience.
Cemetery Caretaker / Cemetery Administration Specialist
Arlington National Cemetery
Arlington
01.2011 - 05.2012
- Conducted a complete review of request for burial to ensure proper eligibility documentation is submitted and statutory prohibition and confirmation documents are on file prior to the interment.
- Scheduled funeral honors, and chaplains; and coordinated other cemetery functions to ensure the committal service is conducted in accordance with cemetery standards and measures.
- Prepared initial draft of Standard Operating Procedures for the Cemetery Operations Department pertaining to internal operating procedures for eligibility and committal functions.
- Assisted in the planning and execution of high profile, large attendance events and funeral services.
Education
Associate of Science - Hazardous Material Management
Barton County Community College
Fort Riley, KSSkills
- Team Building
- Efficiency Optimization
- Regulatory Compliance
- Training Development
- Customer Care and Experience
- Budget Development and Execution
- Vendor management
- Staff training
- Client relationships
Military Service
- United States Navy- Naval Aircrewman, Air Operations Specialist
- Scheduled and logged all aircrewman annual flight physicals, required physiological training and monthly flight hours.
- Managed flight schedule requirements with allotted fuel hours, aircraft and aircrew availability, and joint operations taskings.
- Maintained aeronautical charts and publications.
Timeline
Regional Director, Grounds and Facilities
Everstory Partners
06.2023 - Current
Cemetery Manger
City of Plant City
11.2019 - 06.2023
Cemetery Caretaker / Procurement Specialist
Fort Jackson National Cemetery
10.2016 - 10.2016
Cemetery Operations Supervisor
Veterans Elite Inc.
10.2012 - 10.2013
Cemetery Caretaker / Cemetery Administration Specialist
Arlington National Cemetery
01.2011 - 05.2012
Associate of Science - Hazardous Material Management
Barton County Community College