Jeffrey Blair
Greenwood,Missouri
Summary
Forward-thinking Senior Regional Account Manager with over 15 years of experience enhancing laboratory sales and client-relationship management. Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends while retaining current book of business. Exceptional business acumen and history achieving remarkable channel growth with results-oriented approaches.
Overview
18
18
years of professional experience
Work History
Senior Regional Account Manager
Cordant Health Solutions
Remote
01.2022 - Current
- Managed a $5 Million portfolio encompassing Judiciary, Probationary, County, and treatment centers which implemented Cordant's toxicology services.
- Established and nurtured strong customer relationships across the entire organization.
- Recognized avenues for account development in both existing and untapped markets.
- Analyzed customer data and identified trends in consumption patterns, pricing, and profitability.
- Worked with internal teams to create customized solutions that met customer needs.
- Provided technical support to customers through direct contact and telephone correspondence.
- Maintained vigilance over competitor activities in the assigned region, furnishing detailed reports on any shifts in strategy or tactics.
- Ensured quick and efficient resolution to customer complaints and issues with professionalism.
- Conducted detailed financial analysis of customer portfolios to identify potential risks and opportunities.
- Developed and managed pricing strategies to maximize profitability.
- Continuously promoted usage of Cordant's Saas platform among new customers.
- Maintained timely collection of payments on accounts.
Operations /Senior Business Development Representative
Gamma Healthcare
Remote
05.2009 - 11.2020
- Developed and nurtured customer relationships for increased potential in generating new business
- Responded in a timely manner to clients' messages via phone or other platforms
- Provided immediate assistance with pressing client issues
- Worked alongside Managing Director to understand and meet customer requirements through strategic business arrangements.
- Actively participated in client Quality Assurance (QA) meetings to ensure customer satisfaction
- Managed and cultivated potential customer accounts to drive revenue growth
- Implemented business development strategies to exceed sales targets.
- Expanded clientele base using a combination of referral generation, network building, online research strategies, and proactive outbound communication.
- Researched and maintained accurate customer contact details in CRM database.
- Proficient in creating sales presentations, business proposals, and marketing documentations.
- Prepared reports for different business development initiatives
- Contact prospective clients to explain the features, cost, and benefits of services.
- Collaborated with upper management to ensure successful completion of business and alliance development projects through support in deal negotiations, contract development, and due diligence efforts
- Managed order writing and service initiation scheduling
- Collaborated on developing and implementing new services and features with internal departments
- Collaborated with management team to develop new service features based on client needs
- Constantly updated knowledge on new technology advancements
- Maintained timely collection of payments on accounts.
Laboratory Assistant
HCA
04.2015 - 01.2022
- Obtained samples for testing following standard protocols
- Maintained clean and organized work area with adequate supplies and reagents
- Isolated, identified and prepared specimens for examination
- Implemented lab procedures to prevent errors and protect staff.
Laboratory Assistant
Shawnee Mission Medical Center
05.2006 - 04.2015
- Collected, recorded and analyzed data from various tests.
- Maintained lab inventory and ordered supplies as needed.
- Conducted quality control checks on products to ensure accuracy of results.
- Prepared samples for analysis by following standard laboratory procedures.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Processed hematology and chemistry samples.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Prepared specimens and forms for transport to outside laboratories.
- Collected, labeled and stored lab samples according to laboratory specifications.
Education
Bachelor of Science in Biology / Chemistry -
University of Central Missouri
01.2002
Skills
- Sales plan implementation
- CRM and office management software
- New business development
- Sales and market development
- Customer relationship management
- Strategic account development and management
- Lead development
- Business-to-business background
- Strategic thinking
- Communication skills
- Analytical abilities
- Team Collaboration
Timeline
Senior Regional Account Manager
Cordant Health Solutions
01.2022 - Current
Laboratory Assistant
HCA
04.2015 - 01.2022
Operations /Senior Business Development Representative
Gamma Healthcare
05.2009 - 11.2020
Laboratory Assistant
Shawnee Mission Medical Center
05.2006 - 04.2015
Bachelor of Science in Biology / Chemistry -
University of Central Missouri
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