JEFFREY BOHAM

• Works with clients to identify their Learning and Development, Project Management, Performance Management, and General Human Resource needs, and develops appropriate interventions to resolve and exceed their expectations over 80% of the time.
• Typical enhancements are demonstrated using metrics, such as; increased overall performance improvement, skill updates, leadership promotions, improved D&I metrics, increased Return on Investments, improved Employee retention rates, shortened time to productivity, improved creativity and innovation, and over 90% pass rate on certification prep courses
• Goes above and beyond client expectations, leading to being consistently sought after to speak to and guide up-and-coming learning practitioners.

• Worked on a project team at the US Employment and Training Administration Office of Regional Management leadership to modernize, upgrade, and update over 150 performance plans of Regional Office staff through individual and cohort-based consultations as well as training programs and presentations
• This led to a renewed understanding and appreciation of the Federal performance management processes by the Senior Leadership of the Department of Labor.

• Consulted with and led the Program Management Academy team to design and build 25 general programs and project management and leadership trainings to improve the performance of leaders of multi-million-dollar NASA projects and programs
• Exceptional outcomes of programs led to a contract extension.

• Facilitated the top-selling ATD programs- Instructional Design, Training Certificate, and Human Performance Improvement Certificate programs for public and private client-requested deliveries, achieving 95% or higher participant evaluation scores on all deliveries.
• Offered expertise and design guidance on how to improve programs and learning outcomes as and when requested.

Provided learning and instructional design consulting services to Kellogg leaders in the areas of:

• DE&I learning needs analysis
• Training-based solutions
• Development of strategic learning frameworks and modules that enhanced the organization’s Equity, Diversity, and Inclusion improvement program by at least 75%.

• Revitalized NCMW's At-Work Program, re-aimed to enhance sales and distribution by 50%
• Enhanced the HR content sections and appropriateness of the program leveraging HR background and some industry to ensure legal and regulatory compliance.
• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Prepared HR appropriate strategies and proposed concepts for client approval.

• Bolstered AARP's CONNECT programs and strategic learning initiatives through expert Learning and Development advisory services, leading to the group's 2019 Association for Talent Development (ATD) BEST award win
• Guided the development of a robust Family Caregiver course for AARP's managers, enhancing internal training and generating additional revenue through strategic external sales.

• Led, managed, and guided the Instructional Design team in creating 50+ successful learning and development solutions
• Leveraged solutions to substantially progress the company's business objectives
• Crafted a comprehensive onboarding resource suite for the entire 50000+ employees integrating training modules, workbooks, and checklists to hasten new employees' acclimation process.

• Modernized the Recruiter Onboarding Program, enhancing functionality and onboarding 1,200 new recruiters annually, boosting productivity and reducing turnover rates
• Orchestrated planning, design, and coordination of learning, leadership, and performance improvement programs for recruiters, enhancing overall performance and reducing attrition rates by over 25%
• Assisted with developing and implementing an innovative recruiter performance management system, significantly boosting efficiency and effectiveness.

• Served as an instructional designer for recruiter development, supporting 275 offices across the United States, Canada, and Europe
• Managed contract instructional designers for simulation-based training during a change management initiative for the proprietary Recruiter Workspace tool roll-out
• Addressed all Cornerstone on-demand Learning Management System (LMS) related administrative requests promptly while effectively resolving technical issues and concerns
• Collaborated with program facilitators and SMEs to continuously refine recruiter programs through persistent evaluation and improvement efforts
• Collaborated with Field Support Group to transform old training modules into interactive flash-based ones
• Developed comprehensive online and physical recruiter training for European expansion.