Jeff Bonilla
Lee's Summit,MO
Summary
Striving to utilize my in-depth knowledge of sales skills and fierce customer focus to continue to develop our leaders and frontline. Strong at designing and implementing sales strategies to achieve best results. A leader who aims to put his team first and follows through on his commitments.
Overview
7
7
years of professional experience
Work History
Manager, Virtual Business Sales
T-Mobile
05.2025 - Current
- Led cross-functional teams to enhance operational efficiency and improve customer outreach.
- Developed strategic plans to achieve business objectives and drive revenue growth.
- Mentored and trained Coaches and BAE's, fostering a culture of continuous improvement and accountability.
- Analyzed market trends to identify opportunities for product innovation and service enhancements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
Manager, Virtual Retail
T-Mobile
01.2023 - 04.2025
- Motivate, lead, and develop Coaches and Mobile Experts in reaching sales targets and company objectives.
- Identify, develop, implement, measure, and adjust all coaching and strategy for all Mobile Experts.
- Manage to quality sales metrics as determined by T-Mobile and business needs.
- Demonstrate a strong understanding of T-Mobile products and services.
- Oversee daily operations of Virtual Retail Sales Team.
Coach, Virtual Retail
T-Mobile
09.2022 - 01.2023
- Lead a team of 10 VRME's.
- Ensured the success of my team through professional and personal development.
- Drive a competitive/One team culture.
- Build/Maintain relationships with peers and leadership team.
- Ensure our team meets/exceeds all sales quotas.
- Maintain a customer focus environment.
- Stretch Assignment to Launch VR Nationwide in 19 CEC's.
- Hired multiple VRME's for these sites.
Retail Store Manager
T-Mobile
03.2019 - 09.2022
- Networked with RSM's outside my district to drive market success and competitiveness.
- To ensure the success of my team through personal and professional development.
- To drive a great customer experience/gain customer loyalty.
- To ensure the success of my store through achieving sales goals and operational excellence.
- Meet Operational Excellence.
- Multiple Winner Circle awards.
- Developed/help promote 20 different individuals.
- Multiple HV retail locations.
- Developed multiple Winner Circle MEs.
- First RIL to partner with STL/KC Markets.
- DDM stretch assignment (8 locations).
- TM stretch assignment.
- Several top in the nation finishes.
Retail Integration Leader
T-Mobile
08.2020 - 12.2020
- Leading a RIS team providing weekly syncs, support, scheduling, coaching and escalation support.
- Communicating with RSMs providing HR system support.
- The go to guy for cross brand related issues in our district.
- Responsible for the migration of 12 legacy Sprint locations while transitioning to T-Mobile (12 locations).
Education
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
Chandler, AZ04-2026
Skills
- Performance Management
- Analytical
- Coaching and mentoring
- Sales Development
- Strategic planning
- Customer relationship management (CRM)
- Team leadership
- Cross-functional teamwork
Accomplishments
- Multiple Winner Circle awards
- Developed/help promote 20 different individuals
- Multi Unit experience (Retail and Care Org.)
- 2024 BEST Award
- 2022 HQ VR Launch: 10 CEC's
Timeline
Manager, Virtual Business Sales
T-Mobile
05.2025 - Current
Manager, Virtual Retail
T-Mobile
01.2023 - 04.2025
Coach, Virtual Retail
T-Mobile
09.2022 - 01.2023
Retail Integration Leader
T-Mobile
08.2020 - 12.2020
Retail Store Manager
T-Mobile
03.2019 - 09.2022
Bachelor of Arts - Business Leadership
University of Arizona Global Campus