Jeffrey Booras
Huntington Beach,CA
Summary
Accomplished Service Manager with a focus on relationship building and sales performance. Adept at utilizing digital sales tools and CRM software to exceed targets and streamline operations, aiming to support organizational growth and customer engagement.
Overview
32
32
years of professional experience
Work History
Ops Support Specialist III-100% Remote
AutoNation Mobile Service
Huntington Beach, California
12.2020 - Current
- Provided comprehensive customer support for mobile service inquiries and scheduling.
- Developed standard operating procedures for parts department, improving operational efficiency.
- Managed calls and live chats from technicians, resolving issues promptly.
- Created tickets and processed orders for necessary parts efficiently.
- Trained new hires, offering guidance on daily challenges encountered.
Service Manager
American Tire Depot
Huntington Beach, California
01.2018 - 12.2020
- Motivated technicians and team members to achieve optimal performance.
- Served as liaison between mechanics and customers, clarifying repairs and recommending services.
- Exceeded sales and service targets, driving overall store performance.
- Collaborated with team members on daily operations, scheduling, and compliance adherence.
- Maintained shop efficiency and safety, ensuring alignment with company standards.
- Delivered exceptional customer service that creates loyalty and trust.
Sales Manager
One Stop Parts Source
Buena Park, California
02.2004 - 01.2018
- Exceeded revenue goals through strategic planning and effective relationship management of sales team.
- Defined sales targets and developed innovative strategies for achievement.
- Conducted data-driven performance tracking to inform necessary adjustments.
- Improved customer relationship management practices to enhance satisfaction and engagement.
- Built client relationships by identifying needs, prospecting new customers, and meeting sales targets for parts, equipment, or warranties.
Store Manager/Outside Sales Representative
Orange County Undercar Parts
Westminster, CA
06.1994 - 01.2004
- Managed daily store operations and ensured team compliance with policies.
- Oversaw inventory management and conducted regular stock audits.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Educated customers on product features and technical details to highlight benefits.
- Demonstrated products to potential customers and answered questions to close sales.
Education
Computer and Information Sciences
Cypress College
Cypress, CAFundamental Automotive
Fullerton College
Fullerton, CASkills
- Customer service excellence
- Relationship building
- Product knowledge
- CRM software proficiency
- Digital sales tools expertise
Timeline
Ops Support Specialist III-100% Remote
AutoNation Mobile Service
12.2020 - Current
Service Manager
American Tire Depot
01.2018 - 12.2020
Sales Manager
One Stop Parts Source
02.2004 - 01.2018
Store Manager/Outside Sales Representative
Orange County Undercar Parts
06.1994 - 01.2004
Computer and Information Sciences
Cypress College
Fundamental Automotive
Fullerton College