Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
16
16
years of professional experience
Work History
Regional Operations Manager
Fair Orthologistics/ACF Management
01.2022 - Current
Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Traveled to a minimum of 2 locations per week to observe each warehouse and perform reviews of employees
Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Enforced compliance with local, state and federal regulations and company standards.
Improved overall regional performance by implementing effective operational strategies and streamlining processes.
Contributed to the successful implementation of new technology systems, streamlining communication channels within the organization.
Monitored team performance to assess training requirements and areas in need of improvement
Contributed to the 500% territorial growth overseeing 7 customer offices.
General Manager
Aarons Supply Inc.
06.2018 - 12.2021
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Trained, coached and mentored staff to support smooth adoption of new policies and procedures.
General Manager
Rent-A-Center
01.2015 - 06.2018
Identified and capitalized on community business opportunities with effective networking.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Customer Service Representative
People's United Bank
01.2010 - 04.2015
Responded to customer requests for products, services and company information.
Educated customers on promotions to enhance sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Regularly exceeded daily sales and product add-on quotas.
Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Level A Certification - Restaurant And Culinary Management
Penobscot Jobcorp
Bangor, ME
03.2002
GED Completion - Basic High School Studies
Penebscot County JobCorp
Bangor, ME
09-2001
Skills
Client account management
Performance improvement
Staff training/development
Relationship building
Employee scheduling
Timeline management
Coaching and mentoring
Outstanding Verbal and Written communication
Compliance management
Staff supervision
Standard operating procedures
Interests
Djing and Music development
Sports and Competition
History and Architecture
Travel
Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Regional Operations Manager
Fair Orthologistics/ACF Management
01.2022 - Current
General Manager
Aarons Supply Inc.
06.2018 - 12.2021
General Manager
Rent-A-Center
01.2015 - 06.2018
Customer Service Representative
People's United Bank
01.2010 - 04.2015
Level A Certification - Restaurant And Culinary Management