Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeffrey Bresson

Lynn Haven

Summary

Dynamic Appliance Sales Specialist with a proven track record at The Home Depot, excelling in customer needs assessment and product knowledge. Achieved top sales numbers by effectively demonstrating appliance features, fostering customer loyalty through exceptional service, and mentoring team members to enhance performance. Reliable and goal-oriented, committed to driving sales success.

Overview

22
22
years of professional experience

Work History

Appliance Sales Specialist

The Home Depot Inc
05.2023 - Current
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
  • Stayed up-to-date on emerging trends within the appliance industry by attending trade shows and conferences.
  • Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
  • Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
  • Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Maintained product knowledge to assist and educate customers on options available.
  • Drove team revenue totals by bringing in top sales numbers.
  • Boosted sales by effectively showcasing appliance features and benefits to customers.
  • Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.

Appliance Sales Specialist

The Home Depot Inc
01.2016 - 05.2023

Specialty Assistant Manager

The Home Depot Inc
03.2015 - 12.2015
  • Established strong rapport with guests by delivering exceptional service experiences tailored to individual needspreferences.
  • Resolved conflicts between employees diplomatically while promoting teamwork toward shared objectives.
  • Assisted in recruitment efforts, conducting interviews, onboarding new hires, and providing ongoing mentorship to promote employee growth.
  • Maintained visual merchandising standards for an appealing store presentation that attracted customers and promoted sales.
  • Supervised daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Implemented staff training programs, resulting in increased efficiency and productivity among team members.
  • Collaborated with upper management regularly updating them on progress towards goals and proposing solutions where needed.
  • Analyzed sales data to identify trends and implement targeted marketing initiatives for enhanced customer engagement.
  • Fostered a positive work environment by encouraging collaboration and open communication among team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Specialty Department Supervisor

The Home Depot Inc
08.2011 - 03.2015
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Enhanced department performance by implementing innovative strategies and streamlining processes.
  • Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
  • Implemented training programs for new hires, ensuring comprehensive understanding of job duties and expectations.
  • Continuously monitored market trends relevant to the specialty department offerings, making strategic adjustments accordingly.
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
  • Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
  • Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
  • Increased sales in the specialty department through effective merchandising and product promotion.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Appliance Sales Specialist

The Home Depot Inc
04.2003 - 08.2011
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Utilized Software to check item availability in store inventory.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Operated store equipment to promote safety and reduce injury.
  • Maintained product knowledge to assist and educate customers on options available.
  • Drove team revenue totals by bringing in top sales numbers.
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Boosted sales by effectively showcasing appliance features and benefits to customers.
  • Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
  • Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
  • Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Relationship Manager, Banking Operations

KeyBank National Association
03.2005 - 05.2011
  • Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
  • Organized regular client events to maintain engagement levels and foster loyalty within our customer base.
  • Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
  • Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
  • Maintained compliance with all regulatory requirements, ensuring continued operational excellence within the relationship management function.
  • Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
  • Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
  • Spearheaded initiatives to streamline account opening procedures, enhancing the client onboarding experience.
  • Identified opportunities for cross-selling additional bank products, driving business growth through strategic sales efforts.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

Associate of Arts -

Colorado State University
Fort Collins, CO

Skills

  • Goal oriented
  • Deal closing
  • Sales assistance
  • Interpersonal and written communication
  • Product knowledge expertise
  • Customer needs assessment
  • Sales strategy development
  • Product demonstration
  • Competitor analysis
  • Accessories pairing
  • Product lines
  • Appliance troubleshooting
  • Sales order management
  • Cross-selling
  • Teamwork
  • Teamwork and collaboration
  • Honest and dependable
  • Problem-solving
  • Customer service
  • Friendly and helpful
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Excellent communication
  • Team cooperation
  • Positive customer engagement
  • Decision-making
  • Goal driven
  • Purchase orders
  • Self motivation
  • Engaging with diverse customers
  • Building customer loyalty
  • Product knowledge
  • Conflict resolution
  • Goal setting
  • Complaint handling
  • Professionalism
  • Meeting sales goals
  • Sales and promotions

Accomplishments

2 time Western Division First Presidential Award

12 time Top Yearly Overall Appliance Specialist in Division

Timeline

Appliance Sales Specialist

The Home Depot Inc
05.2023 - Current

Appliance Sales Specialist

The Home Depot Inc
01.2016 - 05.2023

Specialty Assistant Manager

The Home Depot Inc
03.2015 - 12.2015

Specialty Department Supervisor

The Home Depot Inc
08.2011 - 03.2015

Relationship Manager, Banking Operations

KeyBank National Association
03.2005 - 05.2011

Appliance Sales Specialist

The Home Depot Inc
04.2003 - 08.2011

Associate of Arts -

Colorado State University

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