Jeffrey Brink
Hightstown,NJ
Summary
As a Loss Prevention Field Agent, I have a proven track record of reducing theft and enhancing store security through proactive monitoring. My expertise in conducting investigations and training staff on loss prevention techniques ensures a safe and secure environment. Additionally, my strong customer service skills, honed through roles such as a food runner and ice cream server, enable me to handle customer inquires and complaints effectively, ensuring a positive experience for all patrons. These jobs allowed me to properly learn how to deescalate and prevent issues.
Overview
5
5
years of professional experience
Work History
Loss Prevention Field Agent
Six Flags Great Adventure
Jackson, NJ
07.2024 - Current
- Conducted regular store inspections to identify potential security risks, and prevent theft.
- Collaborated with law enforcement agencies during investigations of theft.
- Conducted undercover operations to identify and apprehend shoplifters.
- Prepared detailed reports on security incidents and loss prevention activities.
- Implemented and enforced loss prevention policies and procedures.
- Analyzed theft trends and developed strategies to reduce loss.
- Coordinated with management to address security vulnerabilities.
- Ensure compliance with company policies and legal regulations related to loss prevention.
- Investigated internal theft cases, including gathering evidence and filing reports.
- Maintained a high level of customer service while handling difficult situations calmly.
- Created detailed incident reports documenting any losses or suspicious activity.
- Assisted in apprehending shoplifters, including conducting investigations and interviewing suspects.
- Ascertained, investigated, and alleviated internal and external theft.
Food Runner
City Streets
East Windsor, New Jersey
01.2022 - 10.2024
- Resolved guest complaints to maintain complete customer satisfaction.
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
- Deliver food orders from the kitchen to customers promptly and accurately.
- Ensure all food items are presented according to restaurant standards.
- Assist servers by refilling drinks, and clearing tables as needed.
- Communicate effectively with kitchen staff and servers to ensure smooth service.
- Maintain cleanliness and organization in the dining and kitchen areas.
- Handle customer inquiries and requests in a courteous and efficient manner.
- Monitor food quality, and report any issues to kitchen staff immediately.
- Support kitchen waitstaff during busy periods to enhance customer experience.
- Followed proper sanitation guidelines when handling food products.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
Ice Cream Server
Ritas
East Windsor, New Jersey
02.2020 - 10.2024
- Operate cash registers and handle transactions accurately.
- Maintain cleanliness and organization of the serving area and equipment.
- Provide accurate and descriptive answers to all customer inquiries.
- Monitor inventory levels and restock supplies as needed.
- Ensure compliance with health and safety regulations.
- Handle customer complaints, and resolve issues promptly and courteously.
- Assist with opening and closing duties, including cleaning and sanitizing workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Managed time effectively during peak hours to minimize customer wait times.
- Developed a loyal customer base through friendly and efficient service.
Education
High School Diploma -
Hightstown High School
Hightstown, NJ06-2024
Some College (No Degree) - Criminal Justice
Mercer County Community College
Trenton, NJSkills
- Loss prevention
- Customer service
- Incident reporting
- Inventory management
- Effective communication
- Problem resolution
- Risk assessment
- Attention to detail
- Internal theft prevention
- Collaboration with authorities
- Investigative skills
- External theft prevention
- Surveillance techniques
- Loss prevention strategies
- Policy enforcement
- Legal compliance
- Organizational skills
- Continuous improvement
- Teamwork and collaboration
- Time management abilities
- Customer monitoring
- Theft investigation
- Excellent communication
- Shoplifter apprehension
- Critical thinking
- Active listening
- Team leadership
- Professional ethics
- Problem-solving abilities
- Strategic planning
- Physical stamina
Affiliations
- Lacrosse
- Football
- Actively getting proper exercise
- Volunteer basketball coach for 7th-8th grade students
Timeline
Loss Prevention Field Agent
Six Flags Great Adventure
07.2024 - Current
Food Runner
City Streets
01.2022 - 10.2024
Ice Cream Server
Ritas
02.2020 - 10.2024
High School Diploma -
Hightstown High School
Some College (No Degree) - Criminal Justice
Mercer County Community College
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