Jeffrey Brisendine
Oxford,MI
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 24-year history of successful industry performance. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Business Manager
UPS
05.2015 - 04.2024
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Improved average annual call-ins per employee from 8 to 2.8, by tracking employee attendance and punctuality and addressing repeat problems to prevent long-term habits.
- Communicated with customers positively with specific problems, and provided solutions that enhanced our business relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations including OSHA and DOT
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Supervisor
UPS
03.2000 - 05.2015
- Reformed historically under- performing Detroit operation to meet standards and operational goals unmatched in their history.
- Navigated a tough labor environment, and laid groundwork for a long term mutual respect and understanding between management and union employees.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced operational performance and reduced labor expenses by implementing and reinforcing standard practices.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Education
Associate of Business Administration - Business Management
University of Phoenix
Online And Warren CampusUPS Corporate Schools
Skills
- Effective Operational leader
- Analytical Thinking and Decision-Making
- Business Planning and Goal Setting
- Strategic Planning
- Budget Control
- Process Improvement
- Performance Improvement
- Team Building and Leadership
- Employee Management
- Performance Evaluations
- Coaching and Mentoring
- Regulatory Compliance
- Records Organization and Management
- Customer Service and Retention
- Proficient in Microsoft Office
Accomplishments
Managed largest UPS package center in Michigan, reducing cost and improving performance across all indices. Transformed 2nd largest operation in the division from underperforming to top rated- reversing a 10- year negative trend. Implemented and conducted daily operational reviews of Scan Frequency results and best practices for UPS Great Lakes District, resulting in 74% improvement.
Timeline
Business Manager
UPS
05.2015 - 04.2024
Operations Supervisor
UPS
03.2000 - 05.2015
Associate of Business Administration - Business Management
University of Phoenix
UPS Corporate Schools