Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jeffrey Brouhard

Courier, appliance installation specialist, quality control specialist, mechanical operating and repair skills
Cahokia Heights,IL
Jeffrey Brouhard

Summary

Qualified Desired Position with solid background in courier services, ensuring timely and accurate deliveries. Successfully managed complex delivery routes and maintained high customer satisfaction. Demonstrated reliability and strong problem-solving skills in fast-paced environments.

Logistics professional with proven track record in efficient route management and on-time deliveries. Adept at navigating complex delivery schedules while maintaining focus on customer satisfaction and reliability. Known for adaptability and strong teamwork in dynamic settings.

Experienced with route planning, vehicle maintenance, and customer service. Utilizes effective time management to ensure punctual deliveries. Knowledge of navigation tools and safety protocols to maintain high standards of service.

Professional logistics specialist with strong track record in efficient, timely deliveries and exceptional organizational skills. Known for fostering teamwork and adapting to changing demands, ensuring reliable service. Expertise in route planning, vehicle maintenance, and customer relations, consistently delivering results that exceed expectations.

Over Number years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

28
years of professional experience

Work History

1st Capital Courier

Courier Contractor
05.2012 - Current

Job overview

  • Prioritized tasks efficiently to meet urgent delivery timelines while maintaining quality and accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
  • Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
  • Assisted customers with package tracking inquiries, providing accurate information on delivery status.
  • Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
  • Improved overall workflow by collaborating with warehouse staff to ensure efficient loading processes for daily dispatches.
  • Expanded company reach within the local community through active participation in promotional events as a representative of the courier service.
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Followed company policies and procedures during shift.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Escalated issues to supervisor for immediate remediation.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Communicated with dispatch and customers for accurate delivery information.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Tracked delivery status and updated customers for expected delivery time.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Properly documented all specimens received using Software.
  • Processed payments and handled cash transactions to secure proper compensation.

Sears, Home Depot, Lowe's, Slimon Bros, American F

Appliances Installation Specialist
04.1997 - 04.2012

Job overview

  • Operated hand tools and power drills.
  • Utilized Software to maintain and update customer information, repair logs and inventory.
  • Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
  • Conducted periodic maintenance inspections as stated by contract or customer.
  • Implemented creative solutions when faced with unexpected challenges during installations, demonstrating adaptability under pressure.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Coordinated with other specialists to troubleshoot complex issues during installations, minimizing downtime for clients.
  • Consistently met or exceeded project deadlines while maintaining high-quality workmanship standards.
  • Successfully managed multiple simultaneous projects through effective task prioritization and resource allocation.
  • Participated in ongoing training sessions to stay current on product offerings, leading to more efficient installations of newer products or technologies.
  • Assisted in the development of standardized procedures for common installation tasks, increasing overall efficiency within the team.
  • Enhanced customer satisfaction by providing efficient and accurate installation services.
  • Earned recognition from management for consistently receiving positive feedback from satisfied customers postinstallation.
  • Reduced service call-backs by performing thorough system checks after installations.
  • Utilized technical expertise to quickly diagnose issues during installations, preventing delays in project completion times.
  • Provided exceptional customer service through clear communication, timely responses, and professional demeanor during all interactions.
  • Improved safety standards by regularly inspecting and maintaining tools and equipment used during installations.
  • Streamlined installation processes for improved team productivity and time management.
  • Collaborated with sales teams to ensure seamless transitions from purchase to installation.
  • Maintained detailed records of completed projects, facilitating accurate invoicing and future reference for support needs.
  • Identified opportunities for cost savings during installations without compromising quality or client satisfaction.
  • Developed customized solutions for clients with unique requirements, resulting in increased customer loyalty.
  • Stayed up-to-date on industry best practices, incorporating new techniques into daily tasks as appropriate.
  • Trained new team members on proper installation techniques, ensuring consistent quality across the board.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.

Education

Cahokia Senior High School
Cahokia Heights

GED from Welding, Wood Working ,typing, Business Machinery
1984

Skills

    Fast learning and great communication skills, great customer service Able to follow directions and assemble products as directed I'm the YES guy when everyone else says no! Able to figure out solutions to problem issues on the fly!

Timeline

Courier Contractor

1st Capital Courier
05.2012 - Current

Appliances Installation Specialist

Sears, Home Depot, Lowe's, Slimon Bros, American F
04.1997 - 04.2012

Cahokia Senior High School

GED from Welding, Wood Working ,typing, Business Machinery

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Jeffrey Brouhard Courier, appliance installation specialist, quality control specialist, mechanical operating and repair skills