Jeffrey Brower
Hollister,Missouri
Summary
Dynamic General Manager with a proven track record at A & M Pizza, excelling in operations management and team leadership. Expert in problem resolution and P&L management, I successfully streamlined processes, enhancing efficiency and boosting profitability. Committed to fostering a collaborative environment, I prioritize training and development to elevate team performance.
Diligent Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
In my current role at Assistant store manager work with my employees in developing their skills to perform their duties at higher demands, coaching and training them to be able to work more efficiently in their positions as well as working on multiple other positions as seen fit for business.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in employee development
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Overview
18
18
years of professional experience
Work History
General Manager/Assistant Manager
Hamra Enterprises
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
General Manager
A & M Pizza
09.2018 - 04.2022
- Oversaw daily operations, ensuring alignment with company goals and standards.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Managed team performance, providing coaching and mentorship to improve productivity.
- Analyzed market trends to inform business strategy and decision-making processes.
- Streamlined processes, reducing costs while maintaining high-quality service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
SUBWAY®Restaurants
06.2012 - 08.2018
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Lowes Home Improvment
10.2007 - 05.2012
- Analyzed customer feedback to identify service gaps and drive improvements in team performance.
- Facilitated communication between departments to enhance collaboration and resolve operational challenges.
- Mentored junior staff, fostering professional growth and promoting best practices within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
No Degree - Basic
Perris High School
Perris, CA05-1992
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Team leadership
- Customer relations
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Staff training/development
Timeline
General Manager/Assistant Manager
Hamra Enterprises
09.2022 - Current
General Manager
A & M Pizza
09.2018 - 04.2022
General Manager
SUBWAY®Restaurants
06.2012 - 08.2018
Assistant Manager
Lowes Home Improvment
10.2007 - 05.2012
No Degree - Basic
Perris High School