Jeffrey Brown
Lafayette, IN,Indiana
Summary
Focused parts manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 33 years of progressive experience in field.
Overview
30
30
years of professional experience
Work History
Parts Manager
Mike Alsop Chevrolet
2020.05 - Current
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in automobiles.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Parts Manager
Mike Raisor Automotive Group
2017.11 - 2020.05
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Wholesale Parts Manager
Mike Raisor Automotive Group
2017.11 - 2020.05
- Boosted sales by establishing strong relationships with key clients and understanding their unique needs.
- Developed and implemented successful marketing strategies to promote parts sales and increase market share.
- Negotiated profitable pricing agreements with suppliers, resulting in cost savings for the company.
- Implemented a comprehensive quality control process, ensuring that all incoming parts met or exceeded industry standards before being sold to customers.
- Increased customer satisfaction through prompt resolution of issues related to orders or product quality concerns.
- Completed regular audits of warehouse inventory to maintain accurate records, identify discrepancies, and minimize losses due to theft or damage.
- Maximized profitability by consistently seeking out new business opportunities and driving growth within existing accounts.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Parts Manager
Tri Green Tractor
2015.10 - 2017.10
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Created employee schedules to align coverage with forecasted demands.
Parts Manager
Mike Raisor Imports
1994.04 - 2015.10
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in automobiles.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw the implementation of a new parts catalog system, improving accuracy and accessibility for both staff members and customers.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Education
No Degree - Business Administration
University of Southern Indiana
Evansville, INHigh School Diploma -
Rensselaer Central High School
Rensselaer, IN05.1987
Skills
- Stock Management
- Invoice Processing
- Demand Forecasting
- Inventory Restocking
- Returns Processing
- Customer Relations
- Inventory Management
- Customer Service
- Forklift Operation
- Organizational Skills
Timeline
Parts Manager
Mike Alsop Chevrolet
2020.05 - Current
Parts Manager
Mike Raisor Automotive Group
2017.11 - 2020.05
Wholesale Parts Manager
Mike Raisor Automotive Group
2017.11 - 2020.05
Parts Manager
Tri Green Tractor
2015.10 - 2017.10
Parts Manager
Mike Raisor Imports
1994.04 - 2015.10
No Degree - Business Administration
University of Southern Indiana
High School Diploma -
Rensselaer Central High School
Similar Profiles
Scott SchornakScott Schornak
Automotive Parts Consultant at Mike Savoie ChevroletAutomotive Parts Consultant at Mike Savoie Chevrolet
Jose A OrtegaJose A Ortega
Business Development Coordinator at Mike Anderson Chevrolet Of ChicagoBusiness Development Coordinator at Mike Anderson Chevrolet Of Chicago
Jacob BreedloveJacob Breedlove
Service Director at Mike Bell ChevroletService Director at Mike Bell Chevrolet