Jeffrey Brown
Lafayette, IN,Indiana
Summary
Focused parts manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 33 years of progressive experience in field.
Overview
30
30
years of professional experience
Work History
Parts Manager
Mike Alsop Chevrolet
05.2020 - Current
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in automobiles.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Parts Manager
Mike Raisor Automotive Group
11.2017 - 05.2020
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Wholesale Parts Manager
Mike Raisor Automotive Group
11.2017 - 05.2020
- Boosted sales by establishing strong relationships with key clients and understanding their unique needs.
- Developed and implemented successful marketing strategies to promote parts sales and increase market share.
- Negotiated profitable pricing agreements with suppliers, resulting in cost savings for the company.
- Implemented a comprehensive quality control process, ensuring that all incoming parts met or exceeded industry standards before being sold to customers.
- Increased customer satisfaction through prompt resolution of issues related to orders or product quality concerns.
- Completed regular audits of warehouse inventory to maintain accurate records, identify discrepancies, and minimize losses due to theft or damage.
- Maximized profitability by consistently seeking out new business opportunities and driving growth within existing accounts.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Parts Manager
Tri Green Tractor
10.2015 - 10.2017
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Created employee schedules to align coverage with forecasted demands.
Parts Manager
Mike Raisor Imports
04.1994 - 10.2015
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in automobiles.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw the implementation of a new parts catalog system, improving accuracy and accessibility for both staff members and customers.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Education
No Degree - Business Administration
University of Southern Indiana
Evansville, INHigh School Diploma -
Rensselaer Central High School
Rensselaer, IN05.1987
Skills
- Stock Management
- Invoice Processing
- Demand Forecasting
- Inventory Restocking
- Returns Processing
- Customer Relations
- Inventory Management
- Customer Service
- Forklift Operation
- Organizational Skills
Timeline
Parts Manager
Mike Alsop Chevrolet
05.2020 - Current
Parts Manager
Mike Raisor Automotive Group
11.2017 - 05.2020
Wholesale Parts Manager
Mike Raisor Automotive Group
11.2017 - 05.2020
Parts Manager
Tri Green Tractor
10.2015 - 10.2017
Parts Manager
Mike Raisor Imports
04.1994 - 10.2015
No Degree - Business Administration
University of Southern Indiana
High School Diploma -
Rensselaer Central High School
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