Jeffrey Brown
Des Moines,IA
Summary
Results-oriented professional with over 25 years of experience in diverse administration, security, and law enforcement environments. Demonstrated leadership abilities with a wealth of knowledge and a proven track record in effectively recruiting, training, and managing motivated, culturally diverse, and success-driven teams of highly qualified personnel. Skilled in new program development and implementation, particularly in the areas of training and recruitment. Excellent written and verbal communication skills, along with expertise in documentation, professional development, and personnel administration. Recognized and decorated leader who excels at creating and fostering efficient and productive workplace environments through exceptional levels of interpersonal and team communications.
Overview
30
30
years of professional experience
Work History
Lead Security Officer
Nationwide Corporate Security
01.2011 - Current
- Make shift schedules
- Make sure other security officers are trained monthly in company security polices.
- Keep track and do monthly security audits.
- Monitor CCTV cameras, monitor building access.
- Supervise other security officers.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and Supervisors using two-way radios, mobile phones and other technological devices.
- Perform other duties as assigned by my supervisor.
Public Safety Officer
Great Ape Trust of Iowa
01.2004 - 01.2011
- Patrolled 240 archers of land
- Setup new camera system
- Was part of the OSHA team.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Patrolled assigned areas and public roads for signs of disturbance.
- Applied principles of law enforcement and fire protection.
- Patrolled assigned areas on foot, ATV or by vehicle.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored criminal activity in community to identify suspicious activity.
- Identified, pursued and detained suspects and perpetrators of criminal acts.
- Responded to emergency calls to provide assistance to citizens in need.
Reserve Police Officer
Altoona Police Department
01.1996 - 01.2007
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Obtained information from arrested subjects to conduct debriefings.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored traffic violations, issuing citations as necessary.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Thoroughly analyzed criminal information and processed crime scenes.
- Provided testimony in court proceedings.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Skip Tracer Unit C
Wells Fargo Card Service
01.2001 - 01.2004
- Use computers, internet, and other software programs to locate people who do not update bank information.
- Proactively monitored accounts and addressed various issues.
- Identified best-known address to locate client's collateral or customer.
- Worked closely with repossession agents to coordinate activities.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Uploaded evidence into case management system each day.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
Loss Prevention Supervisor
Best Buy
01.1995 - 01.2001
- Trained staff on loss prevention tactics and company procedures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Monitored paperwork procedures to prevent error-related losses.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Trained all new executives and asset protection personnel.
- Liaised with law enforcement and security personnel in issue investigation.
- Developed and launched a loss-prevention program.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Completed incident reports and activity logs for accurate, current records.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Education
High School Diploma -
Lincoln High School
Des Moines, IA06.1991
No Degree - Criminal Justice
DMACC
Ankeny, IA1995
Skills
- Incident Response
- Risk Analysis
- First Aid Certified
- Security procedures knowledge
- Perimeter security
- Complex Problem-Solving
- De-Escalation Techniques
- Sensitive information handling
- Relationship building and management
- Staff Management
- Emergency Response
Volunteer Experience
Altoona Police Department, Altoona, IA, Reserve Police Officer, 01/01/1996, 01/01/2007, Enforce Local, State, and Federal laws. Back-up full-time officer when needed, respond to emergency calls, write incident reports, and appear in court as needed.
References
Available upon request
Training
- Basic Certified Protection Officer
- Certified Protection Officer (CPO)
- Altoona Reserve Police Officer Academy
- CPR Instructor (American Red Cross)
- AED/Defibrillator
- Firearms
- Defensive Weapons- Firearms, ASP, Chemical, and other Defensive Tactics
Timeline
Lead Security Officer
Nationwide Corporate Security
01.2011 - Current
Public Safety Officer
Great Ape Trust of Iowa
01.2004 - 01.2011
Skip Tracer Unit C
Wells Fargo Card Service
01.2001 - 01.2004
Reserve Police Officer
Altoona Police Department
01.1996 - 01.2007
Loss Prevention Supervisor
Best Buy
01.1995 - 01.2001
High School Diploma -
Lincoln High School
No Degree - Criminal Justice
DMACC
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