Jeffrey Burrow
Kansas City,MO
Summary
Motivated customer service professional with exceptional social skills, communication, and the ability to quickly grasp new concepts. Pursues every opportunity to support team members and proactively address issues, both internal and external.
Overview
5
5
years of professional experience
Work History
Barista
Compass Group-Kansas City, MO
08.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assistant Manager
Survive KC-Kansas City, MO
12.2021 - 07.2023
- Survive KC was an adult focused tactical laser tag located in the attic of Union Station
- Integral to orchestrating: Customer engagement, Thrilling games for patrons, Team leadership, Seamless operations
- Other responsibilities include: Event coordination, Equipment management, Employee training.
Barista (part-time)
Opera House Cafe Kansas City-Kansas City, MO
01.2022 - 12.2022
- Known for delivering warm, and friendly customer service
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server/Bartender
Olive Garden-Lees Summit, MO
12.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
3 semesters in Vocal Performance -
William Jewell College
Liberty, MO10.2020
GED -
Lees Summit
Lees Summit, MO01.2016
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Issue Resolution
- Software Updates
- Application support
- Ticket management
Hobbies
- Building Computers
- Singing
Timeline
Barista
Compass Group-Kansas City, MO
08.2023 - Current
Barista (part-time)
Opera House Cafe Kansas City-Kansas City, MO
01.2022 - 12.2022
Assistant Manager
Survive KC-Kansas City, MO
12.2021 - 07.2023
Server/Bartender
Olive Garden-Lees Summit, MO
12.2019 - 01.2021
3 semesters in Vocal Performance -
William Jewell College
GED -
Lees Summit
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