Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Cassina

Broomfield,CO

Summary

Dynamic Security Technician with extensive experience at Low Voltage Security, specializing in alarm control systems and video surveillance. Proven track record of enhancing system reliability through preventive maintenance and effective problem-solving. Adept at training teams and fostering client relationships, ensuring optimal security solutions tailored to specific needs.

Overview

26
26
years of professional experience

Work History

Security Technician

Low Voltage Security
03.2021 - 12.2024
  • Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
  • Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
  • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
  • Implemented access control systems in sensitive areas, effectively reducing unauthorized entries and safeguarding critical information assets.
  • Installed access and elevator controls, alarms and video surveillance systems.
  • Collaborated with law enforcement agencies, sharing information on potential threats and assisting with investigations when needed.
  • Assisted with electrical installations of lighting and smoke detectors.
  • Fully installed fire alarms and various security devices.
  • Installed and configured security systems, ensuring optimal functionality and compliance with industry standards.
  • Conducted routine inspections and maintenance of security equipment to enhance reliability and performance.
  • Provided technical support to clients, resolving issues promptly to maintain customer satisfaction.
  • Trained junior technicians on system operation and troubleshooting techniques for improved service delivery.
  • Developed comprehensive documentation for system installations, enhancing knowledge sharing within the team.
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Delivered comprehensive training sessions to fellow technicians, fostering a cohesive and knowledgeable team environment.
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Assisted clients in identifying potential security risks by conducting comprehensive site assessments.
  • Responded to maintenance calls and troubleshot devices.
  • Read and understood product manuals and blueprints.
  • Communicated effectively with customers, answering questions, and concerns regarding systems.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Demonstrated features and functionality of alarm systems to customers.
  • Tested all newly installed fire alarms.

Security Technician

First Alarm Security
01.2024 - 08.2024
  • Installed and configured security systems, ensuring optimal functionality and compliance with industry standards.
  • Conducted routine inspections and maintenance of security equipment to enhance reliability and performance.
  • Provided technical support to clients, resolving issues promptly to maintain customer satisfaction.
  • Collaborated with team members to develop effective security solutions tailored to client needs.
  • Trained junior technicians on system operation and troubleshooting techniques for improved service delivery.
  • Implemented process improvements that increased efficiency in installation procedures and service response times.
  • Developed comprehensive documentation for system installations, enhancing knowledge sharing within the team.
  • Evaluated emerging security technologies, recommending upgrades to improve overall system effectiveness and security posture.
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Delivered comprehensive training sessions to fellow technicians, fostering a cohesive and knowledgeable team environment.
  • Stayed up-to-date on industry trends and advancements, enabling the company to offer cutting-edge security solutions to new and existing clients.
  • Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
  • Developed customized security solutions to address specific client needs and concerns.
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Assisted clients in identifying potential security risks by conducting comprehensive site assessments.
  • Responded to maintenance calls and troubleshot devices.
  • Read and understood product manuals and blueprints.
  • Communicated effectively with customers, answering questions, and concerns regarding systems.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Demonstrated features and functionality of alarm systems to customers.
  • Tested all newly installed fire alarms.

Dedicated Cordinator

Commercial Fire Protection
06.2020 - 11.2020
  • Oversaw scheduling processes to guarantee on-time delivery of fire safety installations.
  • Assisted in maintaining compliance with safety regulations and industry standards.
  • Managed communication between clients and technical teams for effective service delivery.
  • Developed training materials for team onboarding and continuous education programs.
  • Analyzed client feedback to identify areas for service improvement and enhancement.
  • Oversaw inventory management of firefighting equipment, ensuring availability and readiness.
  • Fostered strong relationships with vendors to support procurement activities and negotiations.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.

Parts Manager

RTS
07.2019 - 06.2020
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Interceded between employees during arguments and diffused tense situations.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.

Assistant Manager

Sentry Alert
08.1998 - 07.2019
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Streamlined documentation processes to enhance operational efficiency and accuracy.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Managed communication between clients and technical teams for effective service delivery.
  • Analyzed client feedback to identify areas for service improvement and enhancement.
  • Oversaw inventory management of firefighting equipment, ensuring availability and readiness.
  • Fostered strong relationships with vendors to support procurement activities and negotiations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Interceded between employees during arguments and diffused tense situations.
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.

Education

High School Diploma -

San Lorenzo High
San Lorenzo, CA

Skills

  • Access control management
  • Service calls
  • Customer service
  • Alarm systems
  • Wireless security
  • Equipment Repair
  • Mobile security
  • Video surveillance
  • RFID security
  • Intrusion detection
  • Biometric systems
  • Warranty requirements
  • Threat analysis
  • Wiring installations
  • Cable pulling
  • Testing and diagnosis
  • Security system installation
  • Access control systems
  • Installation and repairs
  • Heavy lifting
  • Blueprint reading
  • Fire alarm systems
  • Security and burglar alarms
  • System repair
  • Fire alarm system wiring
  • Codes compliance
  • Specification and schematics assessments
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Critical thinking
  • Organizational skills
  • Active listening
  • Team collaboration
  • Adaptability and flexibility
  • Effective communication
  • Decision-making
  • Written and verbal communication
  • Detail-oriented
  • Relationship building
  • Self motivation
  • Technical troubleshooting
  • Client relations
  • Professionalism
  • Quality control
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Written communication
  • Equipment testing
  • Project management
  • Troubleshooting
  • Vehicle operation
  • Emergency procedures
  • Problem-solving aptitude
  • Mechanical aptitude
  • Schematic interpretation
  • Technical documentation
  • Circuit repair

Timeline

Security Technician

First Alarm Security
01.2024 - 08.2024

Security Technician

Low Voltage Security
03.2021 - 12.2024

Dedicated Cordinator

Commercial Fire Protection
06.2020 - 11.2020

Parts Manager

RTS
07.2019 - 06.2020

Assistant Manager

Sentry Alert
08.1998 - 07.2019

High School Diploma -

San Lorenzo High

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