Jeffrey Castillo
Union City,New Jersey
Summary
Proven Customer Returns Associate at Marshalls & HomeGoods, excelling in customer service and problem-solving. Enhanced customer satisfaction and team efficiency by training associates and streamlining return processes. Demonstrated exceptional work ethic, empathy, and responsibility, significantly contributing to a positive customer experience and operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Returns Associate
Marshalls & HomeGoods
08.2022 - Current
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
- Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
- Utilized strong communication skills to effectively convey company policies and provide necessary guidance to customers regarding their returns.
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
UNION CITY HIGHSCHOOL
Union City, NJ06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Staff Training
- Reliable and Responsible
- Problem-Solving
Timeline
Customer Returns Associate
Marshalls & HomeGoods
08.2022 - Current
High School Diploma -
UNION CITY HIGHSCHOOL