Jeffrey Castillo
Parkhill,WI
Summary
Dynamic professional with a proven track record at Cherokee Nation, excelling in citizen service and data entry. Demonstrated ability to enhance citizen satisfaction through empathetic engagement and effective resolution. Skilled in call management and documentation, significantly improving service delivery. Expertise in balancing multiple responsibilities, ensuring high-quality outcomes.
Offering strong blend of creativity and analytical thinking, eager to learn and grow within dynamic environment. Brings foundational knowledge in web technologies and ability to quickly adapt to new tools and frameworks. Ready to use new knowledge to improve work readiness.
Overview
3
3
years of professional experience
Work History
Gadugi Portal
Cherokee Nation
07.2024 - Current
- Provided telephonic assistance for Cherokee Citizens seeking information on Services through the Cherokee Nation.
- Analyzed client requirements thoroughly before providing information, resulting in tailored solutions that met specific personal needs accurately.
- Enrollment assistance for citizenship and application processing for seasonal programs.
Car Hop
Sonic
06.2021 - 12.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Operated headset communication system to take orders quickly and accurately from customers.
- Increased customer satisfaction by providing prompt and friendly service.
Education
High School Diploma -
Stilwell High School
Stilwell,OK05-2021
Skills
- Citizen service
- Data entry
- Citizen satisfaction
- Citizen inquiries
- Citizen needs assessment
- Empathy display
Timeline
Gadugi Portal
Cherokee Nation
07.2024 - Current
Car Hop
Sonic
06.2021 - 12.2022
High School Diploma -
Stilwell High School
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