Jeffrey Castro
Chicago,IL
Summary
Dynamic Automotive Sales Associate with proven success at Leader Auto Group Chevy, excelling in closing deals and building rapport. Expert in CRM software and trade-in evaluations, consistently exceeding sales goals. Known for delivering exceptional customer service and fostering strong relationships, driving dealership revenue and enhancing customer satisfaction.
Professional auto sales professional with proven experience in delivering exceptional customer service and driving sales growth. Skilled in negotiating deals, building strong client relationships, and understanding automotive needs. Known for strong teamwork and flexibility in adapting to changing market demands. Adept at leveraging product knowledge and effective communication to achieve results.
Automotive professional with robust background in customer engagement and sales. Known for achieving results through effective communication and focus on client needs. Team-oriented with flexible approach to dynamic environments, showcasing strong negotiation and product knowledge.
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Experienced with customer relationship management, sales techniques, and automotive product knowledge. Utilizes effective communication and negotiation skills to drive sales and customer satisfaction. Track record of adapting to changing market needs and collaborating with team members to meet sales targets.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction, and bottom line profitability.
Driven Automotive Sales Associate focused on service, sales and quality. [Number] years of success in the industry.
Knowledgeable [Job Title] skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Energetic automotive sales professional enthusiastic about building a long-term sales career in the industry. Friendly, outgoing, and adaptable team player.
Overview
7
7
years of professional experience
Work History
Automotive Sales Associate, Trade In Manager
Leader Auto Group Chevy
12.2022 - 01.2024
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
- Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
- Improved showroom presentation through strategic vehicle placement that highlighted key features and promoted interest from potential buyers.
- Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Collaborated with fellow sales team members on shared goals and strategies for achieving dealership-wide success.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to the dealership.
- Coordinated test drives for interested buyers, ensuring a seamless experience that showcased each vehicle''s capabilities.
- Conducted thorough product research and attended training sessions to maintain expert knowledge of current automotive trends and models.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Automotive Sales Consultant, Trade In Manger
Toyota
06.2022 - 01.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Increased dealership revenue through effective negotiation and closing techniques.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Prepared purchased vehicles and completed final delivery checks.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
Manger
AT&T
01.2017 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
High School Diploma -
Maine West High School
Des Plaines 07-2015
Skills
- Test drive facilitation
- Trade-in evaluations
- Goal oriented
- Strong negotiation
- Social media marketing
- Sales presentations
- Sales reporting
- Sales strategies
- Building rapport
- Target setting
- Cold calling
- Performance tracking
- Territory management
- CRM software
- Sales pipeline management
- Closing deals
- Warranty sales
- Vehicle financing
- Vehicle delivery coordination
- Negotiations strength
- Friendly and enthusiastic
- Customer service
- Automotive trends
- Verbal and written communication
- Team collaboration
- Competitive
Timeline
Automotive Sales Associate, Trade In Manager
Leader Auto Group Chevy
12.2022 - 01.2024
Automotive Sales Consultant, Trade In Manger
Toyota
06.2022 - 01.2023
Manger
AT&T
01.2017 - 08.2020
High School Diploma -
Maine West High School
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