Jeffrey Cervantes
Dublin,TX
Summary
Proven track record in customer service and problem-solving, demonstrated at Dublin Cleaners with exceptional ability to handle high-stress situations, leading to increased customer loyalty. Skilled in money handling and active listening, effectively mentoring new hires and enhancing team performance. Achieved positive feedback through critical thinking and personalized solutions, significantly improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dublin Cleaners
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier
Milanos Pizza
07.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Delivery Driver
Milanos Pizza
07.2022 - 12.2023
- Delivered food to customer doorsteps.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
Diploma -
Dublin High School
Dublin, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
Timeline
Customer Service Representative
Dublin Cleaners
03.2023 - Current
Cashier
Milanos Pizza
07.2022 - 12.2023
Delivery Driver
Milanos Pizza
07.2022 - 12.2023
Diploma -
Dublin High School